Paid Leave Claims Specialist — Flexible, Impactful

Protective; Lincoln (NE); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Employee assistance program

Job summary

Protective is seeking a Paid Leave Claims Specialist to manage disability and paid family leave claims from initial review through ongoing administration. Responsibilities include evaluating claimant, employer, and medical information to determine eligibility, duration, and benefits payable, while maintaining accuracy and regulatory compliance.

The role emphasizes strong customer service, collaboration across teams, and proficiency in Excel and Word within a 40-hour, M-F semi-flex schedule.

Qualifications

• Minimum High School diploma required.
• 1–2 years in a disability or leave claims environment required.
• 2+ years of disability claims or leave administration experience preferred.
• Experience administering State-M mandated Disability claims and FMLA claims is a plus.

Responsibilities

• Manage new, ongoing, and periodic State-Mandated Disability and Paid Family Leave claims within required regulatory timelines.
• Review documentation to determine benefit eligibility, duration, and benefits payable.
• Communicate with claimants, policyholders, employers, and healthcare providers by phone and in writing.
• Accurately calculate and process applicable benefits and taxes.
• Identify and escalate complex claim issues to subject matter experts or supervisors.

Skills

Customer service

Excel

Word

Regulatory compliance

Attention to detail

Education

High School diploma

College degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Protective is seeking a Paid Leave Claims Specialist to manage disability and paid family leave claims from initial review through ongoing administration. Responsibilities include evaluating claimant, employer, and medical information to determine eligibility, duration, and benefits payable, while maintaining accuracy and regulatory compliance.

The role emphasizes strong customer service, collaboration across teams, and proficiency in Excel and Word within a 40-hour, M-F semi-flex schedule.