Paid IT & AI Internship

Easy IT Support; Saint Charles (MO); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid internship

Academic credit support

Mentorship by IT professionals

Exposure to cloud services & security

Portfolio-building project work

Job summary

Easy IT Support offers a paid IT & AI internship opportunity for students or recent graduates seeking hands-on experience in a real-world IT environment. You will support a technical team across Microsoft cloud services, cybersecurity, networking, and end-user support, while applying AI responsibly to improve documentation and workflows.

Responsibilities include assisting with remote and onsite support, configuring and troubleshooting Windows and networks, documenting procedures, and reviewing

Qualifications

• Pursuing IT or related degree or training.
• Recent graduates encouraged to apply.
• Basic knowledge of Windows, Microsoft 365, networking, and cybersecurity concepts.
• Strong communication, customer-service, problem-solving and time-management skills.
• Curiosity, professionalism, attention to detail, and willingness to learn.

Responsibilities

• Assist with remote and onsite technical support under guidance of engineers.
• Configure, maintain, and troubleshoot Windows computers and networks.
• Document customer systems, procedures, troubleshooting steps, and work performed.
• Use AI tools for research, ticket summaries, knowledge articles, and workflow improvement.
• Review AI-generated work for accuracy, security, and relevance before use.
• Assist with cybersecurity, software deployment, device setup, backups, and IT projects.
• Communicate professionally with team members, customers, and vendors.

Skills

AI Tools

Prompt Writing

Verify AI Output

Data Privacy

Documentation

Education

IT/CS/Cybersecurity degree

Tools

Windows

Microsoft 365

Networking basics

Cybersecurity concepts

Job description

Launch your IT career while building practical experience with modern AI tools.

Easy IT Support is seeking a paid IT & AI Intern to work with our technical team in the western suburbs of Chicago or Scottsdale, Arizona. This opportunity is open to current students seeking academic credit and recent graduates who want hands‑on professional experience.

You will learn how a managed IT services team supports real customers across Microsoft cloud services, cybersecurity, networking, business applications, end-user support, and IT operations. You will also help our team use AI responsibly to improve documentation, research, support workflows, and internal efficiency.

What You’ll Do

• Assist with remote and onsite technical support under the guidance of experienced engineers.
• Help configure, maintain, and troubleshoot Windows computers, Microsoft 365 services, business applications, networks, and related hardware.
• Document customer systems, technical procedures, troubleshooting steps, and completed work.
• Use AI tools to assist with research, ticket summaries, knowledge-base articles, process documentation, and workflow improvement.
• Review and verify AI-generated work for accuracy, security, and relevance before it is used.
• Assist with cybersecurity, software deployment, device setup, backups, and other IT projects.
• Communicate professionally with team members, customers, and vendors.

Required AI Skills

• Hands‑on experience using tools such as Microsoft Copilot, ChatGPT, or comparable generative AI platforms.
• Ability to write clear prompts, refine results, and explain the reasoning behind an AI‑assisted solution.
• Ability to fact‑check AI output and recognize inaccurate, incomplete, or unsupported answers.
• Understanding that confidential customer or company information must not be entered into unapproved AI services.
• Ability to document repeatable AI‑assisted workflows and use automation responsibly.

Qualifications

• Currently pursuing, recently completed, or preparing to complete a degree or training program in information technology, computer science, cybersecurity, networking, or a related field.
• Recent graduates seeking practical IT experience are encouraged to apply.
• Basic knowledge of Windows, computer hardware, Microsoft 365, networking, and cybersecurity concepts.
• Strong communication, customer‑service, problem‑solving, organization, and time‑management skills.
• Curiosity, professionalism, attention to detail, and a willingness to learn.
• Ability to work from our western Chicago suburban or Scottsdale service area and travel to assigned customer locations when needed.

What We Offer

• Paid internship experience.
• Support for eligible academic‑credit requirements.
• Mentoring from experienced IT professionals.
• Exposure to customer support, cloud services, cybersecurity, infrastructure, and practical AI implementation.
• Project work that can help build your professional experience and portfolio.

Easy IT Support is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.