Pagano - Automation Support Tech

Actalent; East Peoria (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

Actalent is seeking an Automation Support Technician to join our East Peoria operations. You will be the first line of operational support for automated equipment, robotics systems, and automation software in a fast-paced manufacturing setting, focusing on troubleshooting, preventative maintenance, and user assistance on production floor.

This contract role involves cross‑functional collaboration with Operations, Engineering, and Logistics, shift-based coverage, and hands-on work on conveyors,

Qualifications

• Experience troubleshooting industrial equipment and automation systems.
• Strong mechanical aptitude with ability to work on complex machinery.
• Excellent communication and customer support mindset.
• Experience with robotics, automation platforms, and PLCs.
• Ability to work on the shop floor across multiple shifts.

Responsibilities

• Support the daily operation of automated equipment, robotics systems, and technology platforms within the manufacturing facility.
• Troubleshoot equipment, software, and process-related issues to quickly restore normal operations.
• Respond to operational disruptions, diagnose root causes, and coordinate resolution activities with appropriate stakeholders.
• Monitor system performance and health, identifying opportunities for improvement and optimization.
• Execute preventative maintenance activities and conduct routine inspections on automation and material handling systems.
• Document issues, corrective actions, maintenance activities, and system updates in a clear and timely manner.
• Train and assist end users on system functionality, operating procedures, and best practices for automated equipment.

Skills

Troubleshooting

Robotics systems

Automation software

PLC troubleshooting

Mechanical aptitude

Documentation

Cross-functional collaboration

Customer support

Job description

Automation Support Technician

The Automation Support Technician serves as the primary operational support resource for automated equipment, robotics systems, and automation-related software applications in a fast-paced manufacturing environment. This role focuses on troubleshooting, system health monitoring, preventative maintenance, user support, issue escalation, and communication between operations and technical support teams. As the first line of support for automation-related issues, the Automation Support Technician plays a key role in sustaining daily operations and contributing to the organization’s growing automation strategy.

Automation Support Technician

The Automation Support Technician serves as the primary operational support resource for automated equipment, robotics systems, and automation-related software applications in a fast-paced manufacturing environment. This role focuses on troubleshooting, system health monitoring, preventative maintenance, user support, issue escalation, and communication between operations and technical support teams. As the first line of support for automation-related issues, the Automation Support Technician plays a key role in sustaining daily operations and contributing to the organization’s growing automation strategy.

Responsibilities

• Support the daily operation of automated equipment, robotics systems, and technology platforms within the manufacturing facility.
• Troubleshoot equipment, software, and process-related issues to quickly restore normal operations.
• Respond to operational disruptions, diagnose root causes, and coordinate resolution activities with appropriate stakeholders.
• Monitor system performance and health, identifying opportunities for improvement and optimization.
• Execute preventative maintenance activities and conduct routine inspections on automation and material handling systems.
• Document issues, corrective actions, maintenance activities, and system updates in a clear and timely manner.
• Support the deployment, testing, and adoption of new automation technologies and industrial software applications.
• Train and assist end users on system functionality, operating procedures, and best practices for automated equipment.
• Collaborate with cross-functional teams, including Operations, Engineering, Supply Chain, Logistics, and Technology, to improve overall system reliability and performance.
• Provide excellent customer support to internal users, ensuring clear communication and follow-up on technical issues.
• Work hands‑on on the production floor to support automated systems, autonomous vehicles, conveyors, and other material handling equipment.
• Participate in shift-based support activities, providing timely responses to issues across multiple shifts as needed.

Essential Skills

• Proven experience troubleshooting industrial equipment, manufacturing systems, automation technologies, or technical applications.
• Strong mechanical aptitude with the ability to understand and work with complex machinery and material handling systems.
• Solid technical and problem-solving skills, with the ability to diagnose and resolve equipment and software issues efficiently.
• Comfort working with robotics, electrical systems, automation platforms, PLC troubleshooting, and industrial maintenance tasks.
• Ability to work independently in a fast-paced manufacturing and production environment.
• Excellent communication skills with a strong customer support mindset when interacting with operations and technical teams.
• Proficiency using computers, industrial software applications, and mobile technology to monitor systems and document work.
• Demonstrated desire to learn new technologies and support innovative manufacturing and Industry 4.0 solutions.

Additional Skills & Qualifications

• Experience with robotics and automation systems, including AMRs, AGVs, conveyors, and other material handling equipment.
• Experience in manufacturing operations, industrial maintenance, logistics, or engineering environments.
• Exposure to material handling equipment and automated production processes.
• Experience providing technical support or field service for industrial or automation systems.
• Experience supporting industrial software applications and digital manufacturing tools.
• Technical certifications or vocational training in automation, robotics, industrial maintenance, electrical systems, or related disciplines.
• Familiarity with digital operations concepts and Industry 4.0 technologies.
• Interest in growing into roles focused on automation, manufacturing technology, digital operations, or technical leadership.

Work Environment

This role is based in a manufacturing and production facility with significant time spent on the shop floor supporting automated systems and end users. The environment is fast-paced and dynamic, requiring quick responses to operational issues and a strong presence alongside operations personnel, supervision, logistics teams, and engineering groups. The position follows a shift-based support structure, with opportunities to work across multiple shifts depending on business needs. Daily work involves a combination of hands‑on troubleshooting of equipment, system monitoring using software tools, and ongoing communication with stakeholders. Team members have the opportunity to work with cutting-edge industrial automation technology, including robotics, autonomous vehicles, conveyors, digital manufacturing tools, and Industry 4.0 solutions. Training is provided on proprietary automation systems and software platforms, and the role offers high visibility and strong potential for career growth in automation and manufacturing technology.

Job Type & Location

This is a Contract position based out of East Peoria, IL.

Pay And Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type This is a fully onsite position in East Peoria,IL.
• Application Deadline This position is anticipated to close on Sep 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.