Padmission Connect Specialist

Hom,-Inc.; Burbank (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

HOM Inc. seeks a Padmission Connect Specialist to administer Padmission Connect, HOM's web-based platform for landlord engagement and housing search assistance.

You will manage users, approve property managers, and update data to ensure timeliness, while training landlords and coordinating with the Landlord Engagement Supervisors. This non-exempt role focuses on expanding housing opportunities, compiling internal data, and creating reports to identify outreach opportunities, with collaboration

Qualifications

• Data entry accuracy is a must.
• Descriptive and diagnostic data analysis experience with data visualization is highly preferred.
• Proficiency in Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.
• Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.
• Demonstrated high level of interpersonal relationships and communication.
• Strong sense of ownership of work processes and outcomes.
• Ability to think strategically and tactically to accomplish goals.
• Ability to manage change while working as part of a team.
• Problem solver with the ability to adapt to unexpected challenges.

Responsibilities

• Use Padmission Connect to expand housing opportunities for housing program participants, including reviewing and updating information to ensure data accuracy and timeliness.
• Perform user management and approval of property managers and property-related information.
• Provide support and training for landlord users.
• Add prospective properties to Padmission and input/track data for management oversight.
• Communicate with landlords clearly and timely via phone and email.
• Maintain operations by following data entry procedures and providing feedback as needed.
• Collaborate with Landlord Engagement Specialists and Landlord Support Team on landlord relations.
• Assist in data compiling and analysis duties; collect surveys and feedback from landlords.

Skills

Data entry

Office 365

SharePoint

Organizational skills

Project management

Interpersonal communication

Strategic thinking

Change management

Problem solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Computer Science

Bachelor's degree in Data Analysis

Tools

Microsoft Office 365

SharePoint

OneDrive

Teams

Planner

Outlook

Word

Excel

Job description

Description

The Padmission Connect Specialist is primarily responsible for the administration of Padmission Connect, HOM's web-based platform for the management of landlord engagement and housing search assistance. The position acts as the primary HOM administrator of Padmission Connect to expand housing opportunities for housing program participants, including user management, approval of property managers and property-related information to include reviewing and updating of information in Padmission Connect to ensure accuracy and timeliness of data, as well as support and training for landlord users. The position coordinates closely with the Landlord Engagement Specialists and Landlord Support Team around landlord relations. Subsequently, this position will compile internal data and create data reports to identify and highlight department outreach opportunities. The Padmission Connect Specialist is a non-exempt position.

Primary Job Responsibilities:

Use Padmission Connect to expand housing opportunities for housing program participants, including:

• Reviewing and updating of information in Padmission Connect to ensure accuracy and timeliness of data
• User Management.
• Approval of property managers and property related information.
• Support and training for landlord users.
• Adding prospective properties to Padmission.
• Input and track data as assigned to assist management oversight of the Padmisson Connect database.
• Perform data entry in Padmission Connect for tracking of housing search assistance services.
• Communicate with landlords positively, clearly, and in a timely manner via phone and email regarding Padmission.
• Maintain operations by following techniques and procedures for data entry and providing feedback as needed.
• Serve as support to community partners (ie. Housing Navigators and TLS Case Management teams) to navigate Padmission Connect.
• Data Compiling and Analysis Duties.
• Assist the Landlord Engagement Supervisor with collecting and organizing surveys and feedback from landlords.

Requirements

• Data entry accuracy is a must. Previous descriptive and diagnostic data analysis experience with data visualization highly preferred.
• Proficiency in Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.
• Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.
• Demonstrated high level of skill with interpersonal relationships and communication.
• Strong sense of ownership of work processes and outcomes.
• Excellent people skills and the proven ability to work well with a wide range of personalities.
• Ability to think strategically and tactically to accomplish goals.
• Ability to manage change while working as part of a team.
• Problem solver with the ability to adapt to unexpected challenges.

Other Skills and Requirements:

• Team Member will have unrestricted access to sensitive information that may include PII and PHI, which requires adherence to HOM Security and Privacy Policies.
• Team Member may use or disclose PII or PHI through the course of their Financial, and Human Resources duties listed above. All use and disclosure is subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
• Demonstration of performance and attributes contained within the four (4) focus areas of HOM Inc.'s Competency Model shown below; Emotional Intelligence, Expertise, Ethics, and Excellence.
• Willingness to perform duties as needed or as assigned.

Education and Training:

• Understanding and commitment to "Housing First" principles in ending homelessness.
• Bachelor's degree in business management/administration, Computer Science or Data Analy