Room Service Server

HEI Hotels & Resorts; Braselton (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Discount hotel stays

Discount spa services

Discount golf

Discount food & beverage

Discount retail

YouDecide program

Job summary

HEI Hotels & Resorts is seeking a Room Service team member at Chateau Elan Winery & Resort in Georgia to ensure positive guest experiences. You will assist in serving food and beverage orders, set up VIP amenities, and uphold sanitation and service standards.

Role requires the ability to lift and move trays, strong guest communication, and reliable attendance. Prior hotel experience is preferred, with opportunities to work in a luxury resort environment and participate in company-wide benefits.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or move or push goods on a cart weighing up to 100 lbs., with or without accommodation.
• Ability to transport large trays weighing up to 30 lbs. with or without accommodation.
• Effective verbal and written communication skills.

Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation guidelines.
• Set up and deliver all VIP amenities.
• Service hospitality suites in accordance with Banquet Event Orders and policies and procedures.
• Complete all shift side work as outlined in hotel operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and report to shift supervisor.
• Perform cash handling responsibilities in accordance with company policies.
• Be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Hotel experience

Guest communication

Mobility & lifting

Tray handling

Verbal & written communication

Job description

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today.

Perks

• Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Work with Room Service Team in the serving of guests to ensure positive guest experience.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.


• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.


• Set up and deliver all VIP amenities.


• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.


• Complete all shift side work as outlined in the hotel's operating policies and procedures.


• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.


• Perform all cash handling responsibilities in accordance with company policies and procedures.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.


• Ability to communicate well with guests.


• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.


• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.


• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.