PACT Team Leader

Jobtailor; Somerville (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Program Director for the Program of Assertive Community Treatment (PACT) in Somerville, MA. You will oversee clinical operations, staff scheduling, and daily action planning while coordinating admissions, assessments, and treatment plans with the psychiatrist.

The role emphasizes leadership, quality improvement, regulatory compliance, and community collaboration. Candidates hold a MA license, a relevant Master's degree, and at least three years of post-Master's experience

Qualifications

• Master's Degree in social sciences, rehabilitation, mental health counseling, social work, rehabilitation counseling, or psychology required.
• Minimum 3 years' post-Master's experience in social service and/or mental health settings providing rehabilitation, counseling, therapy, and/or guidance.
• Valid license in Massachusetts required.
• Knowledge of human services relative to current assignment.
• Knowledge of operations management procedures and practices.

Responsibilities

• Establish, administer, and direct the Program of Assertive Community Treatment (PACT).
• Direct day-to-day clinical operations, schedule staff coverage, lead daily organizational and individual action planning meetings.
• Coordinate client admissions, assessments, treatment plans, rehabilitation, and support services with the psychiatrist.
• Manage staff recruitment, interviewing, hiring, assignments, orientation, and performance supervision.
• Ensure program quality and achievement of goals and objectives; manage quality improvement.

Skills

Leadership

Team Management

Crisis Intervention Techniques

Decision-Making

Cultural Sensitivity

Communication Skills

Documentation Requirements

Financial Management Practices

Advocacy Techniques

Education

Master's Degree in social sciences, rehabilitation, mental health counseling, social work, rehabilitation counseling, or psychology

Tools

Personal Computer Applications

Documentation Software

Job description

• Establish, administer, and direct the Program of Assertive Community Treatment (PACT)
• Direct day-to-day clinical operations, schedule staff coverage, lead daily organizational and individual action planning meetings
• Evaluate client status and coordinate responses to changing needs
• Direct and coordinate client admissions, assessments, treatment plans, rehabilitation, and support services with the psychiatrist
• Assign staff to individual treatment teams and supervise comprehensive assessments and individual action plans
• Coordinate client-centered assessments covering psychiatric, physical and dental health, substance use, education, employment, daily living, and family relationships
• Manage staff recruitment, interviewing, hiring, assignments, orientation, and performance supervision
• Develop and implement PACT-specific staff orientation
• Assist with program budgets and manage rental subsidy and contingency budget lines
• Supervise client records management and ensure compliance with agency and payment requirements
• Train staff on documentation and review client assessments, action plans, and service notes
• Ensure compliance with accreditation standards, regulations, policies, and procedures
• Manage adverse events and corrective actions
• Ensure program quality and achievement of goals and objectives; manage quality improvement
• Provide 24-hour on-call backup and on-site support and intervention when necessary
• Maintain relationships with law enforcement, emergency providers, human service agencies, landlords, employers, and community resources
• Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services when indicated
• Maintain and enhance staff knowledge of human services issues, trends, and techniques
• Ensure maintenance and safety of the physical site

Requirements

• Master's Degree in social sciences, rehabilitation, mental health counseling, social work, rehabilitation counseling, or psychology required
• A minimum of 3 years' post-Master's experience working in social service and/or mental health settings providing rehabilitation, counseling, therapy, and/or guidance to people with serious psychiatric disabilities and their families
• Valid license in Massachusetts required
• Knowledge of human services relative to current assignment
• Knowledge of operations management procedures and practices
• Sensitivity to cultural, religious, racial, disability, and gender issues
• Knowledge and use of advocacy techniques
• Knowledge of organizational, strategic, participatory, and collaborative skills
• At least 21 years of age
• Current, valid US driver's license and reliable, insured vehicle
• Must be able to complete CPR, First Aid, and other assigned training within defined timelines
• Must successfully pass a multistate CORI, reference check, employment verification, education and credentialing background check
• Knowledge of communication and learning styles
• Knowledge of human, legal, civil rights, community, and other resources
• Knowledge of available equipment, therapies, and service providers
• Knowledge of empowerment and self-advocacy techniques
• Knowledge of formal and informal assessment practices
• Knowledge of participatory planning techniques
• Knowledge of crisis intervention techniques
• Knowledge of decision-making processes
• Knowledge of strength-based modalities and evidence-based practices
• Ability to provide leadership and team management to staff
• Ability to balance competing priorities and make independent judgments and decisions
• Ability to work professionally and confidentially
• Knowledge of personal computer applications and equipment
• Knowledge of financial management practices in human service organizations
• Knowledge of documentation requirements
• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and lift at least 25 pounds
• CPR required within two weeks of hire
• First Aid required within two weeks of hire
• PR Crisis Intervention required
• NET required

Core Competencies

Demonstrates expertise in Program of Assertive Community Treatment (PACT) management, including clinical operations, staff supervision, and compliance with accreditation standards. Proficient in conducting assessments, developing treatment plans, and providing direct clinical support while ensuring quality improvement and effective team leadership.

Highest-signal resume keywords

• Master's Degree In Social Sciences
• Licensed In Massachusetts
• 3+ Years Experience In Mental Health Settings
• Crisis Intervention Techniques
• Staff Management And Supervision

Hard Skills

• Program Management
• Clinical Assessment
• Treatment Planning
• Quality Improvement
• Financial Management Practices
• Documentation Requirements
• Advocacy Techniques
• Crisis Intervention Techniques
• Strength-Based Modalities
• Evidence-Based Practices

Soft Skills

• Leadership
• Team Management
• Cultural Sensitivity
• Decision-Making
• Communication Skills

Certifications & Qualifications

• CPR Certification
• First Aid Certification
• PR Crisis Intervention Certification
• NET Certification

Industry Keywords

• Assertive Community Treatment
• Mental Health Counseling
• Rehabilitation Counseling
• Social Work
• Human Services

Tools & Technologies

• Personal Computer Applications
• Documentation Software