PACS Systems Admin III - Hybrid Imaging IT Lead

100 Albany Med Health System; New York (NY); Hybrid; USD 84,783 - 131,414; Full time

Job summary

Albany Med Health System in Albany, NY seeks a PACS Administrator – Level III to provide onsite and remote support for PACS systems. The role takes ownership of issues and escalates per SOPs, acting as a liaison between users and IT to resolve reported problems.

The position involves project work, on-call coverage, and a strong focus on exemplary customer service for all PACS users across Albany Med locations.

Qualifications

• Moderate onsite field support experience for PACS systems.
• Ability to work with minimal supervision and escalate as needed.
• Strong customer service and work ethic.

Responsibilities

• Respond to customer issues and resolve or escalate.
• Troubleshoot and calibrate radiology workstations and monitors.
• Install computers, printers, and equipment to support PACS.
• Provide excellent customer service in all interactions.
• Collaborate with IT to meet department goals.
• Maintain on-call and after-hours support as needed.

Skills

PACS admin

Customer service

On-site support

Troubleshooting

Job description

Albany Med Health System in Albany, NY seeks a PACS Administrator – Level III to provide onsite and remote support for PACS systems. The role takes ownership of issues and escalates per SOPs, acting as a liaison between users and IT to resolve reported problems.

The position involves project work, on-call coverage, and a strong focus on exemplary customer service for all PACS users across Albany Med locations.