PACMS Analyst & User Support Specialist

Tishman Speyer Properties; United States; Hybrid; USD 61,926 - 101,209; Full time

Benefits offered by this job

Health insurance

13 paid holidays

12 paid sick days

12+ paid vacation days

Telework up to 2 days/week

HSA / FSA

Job summary

Pennsylvania Courts is seeking a PACMS Analyst & User Support Specialist to serve as the liaison for the Superior Court, providing assistance to Judges and court departments in all PACMS-related matters.

The role involves supporting court staff, managing ticket resolution with the AOPC help desk, and ensuring accurate PACMS data and reporting. Telework may be available up to 2 days per week after training.

Qualifications

• Previous court and PACMS experience preferred.
• Familiarity with data reporting and court statistics helpful.
• Proficient in Microsoft Office and data analysis tools.

Responsibilities

• Compile and initiate ad hoc query requests from Judges and department heads and relay to AOPC.
• Review PACMS query results, identify flaws in T-SQL, and request clarifications with examples.
• Prepare data for Court Statistics Project and annual reports.
• Maintain PACMS reports and data collection procedures for CSP.
• Participate in meetings with Court personnel and AOPC staff on projects.
• Develop queries for data requests not in standard reports and verify results.
• Perform PACMS metadata maintenance to ensure accuracy and remove obsolete values.

Skills

PACMS

SQL/T-SQL

Data analysis

Microsoft Office

Tools

PACMS

Job description

The PACMS Analyst & User Support Specialist (also known as PACMS Analyst 2) serves as the liaison for the Superior Court, providing assistance to Judges and court departments in all PACMS-related matters. The role involves supporting court staff, managing ticket resolution with the AOPC help desk, and ensuring accurate PACMS data and reporting.

Job Highlights

• Excellent benefits program, including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members starting on the first day of employment.
• 13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year.
• Salary increases, student loan forgiveness plans, employee assistance programs, and state retirement plans.
• Telework may be available up to 2 days per week after training.
• Health care flexible spending account.
• 6 weeks paid parental leave for eligible employees.

Typical Duties

• Compile and initiate ad hoc query requests by Judges and department heads and communicate the request to AOPC.
• Review and analyze query results in PACMS to determine flaws in the TSQL selection by AOPC; if data results appear inaccurate, return targeted questions to AOPC with examples.
• Compile and review data for the Court Statistics Project (National Center for State Courts) and the annual statistical report.
• Maintain PACMS reports and procedures for data collection for the CSP.
• Participate in meetings and conference calls with Court personnel and AOPC staff on various projects.
• Participate in statistical projects such as the Superior Court Annual Report, Caseload Highlights report, and the Court Statistics Project.
• Participate in committees regarding Court statistics with Commonwealth and Supreme Courts.
• Respond to requests for data not currently available in report form by developing queries, submitting to the AOPC helpdesk, and analyzing results for accuracy.
• Perform regular PACMS metadata maintenance to ensure values are accurate and obsolete values are removed.
• Identify and fully vet system enhancements with the Superior Court committee and communicate enhancement requirements to AOPC.
• Identify PACMS reporting deficiencies and collaborate with the affected department to determine report requirements.
• Provide AOPC with report definitions and specifications upon completed analysis.
• Perform related work as required.

Minimum Qualifications

• Previous court and PACMS experience preferred.
• Fiscal or judicial clerk experience advantageous.
• Satisfactory criminal background check required.

Salary Information

Starting Salary Range: $61,926-$81,568 (maximum salary of $101,209).

Additional Qualifications and Preferences

• Thorough knowledge of and ability to operate PACMS.
• Thorough knowledge of court procedures, policies, organization, and operations.
• Thorough knowledge of modern office practices and procedures.
• Ability to understand and follow complex oral and written instructions.
• Ability to communicate and handle issues for Judges, chambers staff, and all administrative departments when PACMS issues arise.
• Ability to maintain a variety of complex files and prepare reports from them.
• Ability to establish and maintain effective working relationships.
• Proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Strong written and verbal communication skills; ability to describe and explain technical situations to non-technical staff.

Commencement Date

August/September 2026.

Applicants Requiring Accommodation

If you require accommodation at any point in the application or interview process, please contact Human Resources at [phone] or [e-mail].