Packing and Cleaning Lead

PuroClean Restoration Specialist of Scottsdale; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Training & development

Competitive salary

Health insurance

SIMPLE IRA 3% company match

8 holidays

5 sick days after 6 months

Job summary

PuroClean Restoration Specialists – Scottsdale, AZ seeks a Lead Pack-Out Technician to own contents projects and lead the pack-out team. You’ll work directly with homeowners, ensuring careful packing, documentation, and organized handling of belongings throughout the process.

Restoration experience is not required; training is provided. A customer-focused, calm, and proactive mindset will help you succeed in this role.

Qualifications

• No restoration experience required; training is provided.
• Strong communication and customer-facing skills are essential.
• Ability to lead a team while working alongside them.

Responsibilities

• Lead the pack-out process from start to finish.
• Communicate with homeowners and gain their confidence.
• Direct the pack-out team and keep the project moving.
• Carefully pack and protect belongings; document contents.
• Photograph, label, inventory, and track items.
• Transport contents to/from the warehouse and keep records accurate.
• Maintain organized, labeled warehouse and aid with billing information.

Skills

Self-directed

Sense of urgency

People skills

Detail oriented

Process oriented

Ownership

Team leadership

Proactive problem-solving

Job description

Benefits

• Paid time off
• Training & development
• Competitive salary

Lead Pack-Out Technician

PuroClean Restoration Specialists – Scottsdale, AZ

Are you the kind of person who sees what needs to be done and gets moving?

Do you like creating order out of chaos? Are you organized, detail-oriented, and comfortable taking ownership of a project once you understand what needs to happen?

And just as importantly—are you good with people?

PuroClean Restoration Specialists is looking for a Lead Pack-Out Technician to take ownership of our contents projects and help lead our pack-out team.

When someone has water, fire, or mold damage, their home may be torn apart and their belongings need to be carefully packed, documented, cleaned, stored, and eventually returned. Our customers are often overwhelmed. We need someone who can walk into that situation, connect with the customer, earn their trust, and confidently lead the process.

Who We're Looking For

Restoration experience is not required. We are willing to train the right person who brings the qualities we're looking for.

You may be a great fit if you:

• self-directed. Once you understand the scope and expectations, you don't need someone constantly telling you what to do next.
• sense of urgency. You understand that in restoration, things need to happen now—not eventually.
• warm and comfortable with people. You can explain what we're doing, answer questions, and help customers feel comfortable trusting us with their home and belongings.
• detail-oriented. Labels, inventories, photos, documentation, and organization matter to you.
• process-oriented. You like having a system and following it consistently.
• Take ownership. If you're leading the job, you pay attention to the details and follow it through.
• Can lead a team while still being willing to work alongside them.
• Notice when something isn't right and take action rather than waiting for someone else to point it out.
• Can stay calm and organized when there are a lot of moving pieces.

What You'll Own

You will lead the pack-out process from beginning to end, including:

• Walking projects and understanding the scope of work.
• Communicating with homeowners and gaining their confidence in our process.
• Leading the pack-out team and keeping the project moving.
• Carefully packing and protecting customers' belongings.
• Photographing, labeling, inventorying, and tracking contents.
• Transporting contents to and from our warehouse.
• Cleaning and deodorizing contents affected by water, smoke, soot, or other contaminants.
• Maintaining accurate job documentation.
• Making sure the office has the information needed to bill accurately and promptly.
• Keeping customer contents separated, labeled, and organized in our warehouse.
• Leading pack-backs and making sure customers' belongings are returned to the proper locations.
• Identifying problems early and communicating them before they become bigger problems.

What Success Looks Like

When you're doing this job well, the customer trusts you and understands what is happening. Your team knows the plan. The job keeps moving without someone having to chase you. Boxes and contents are properly labeled and accounted for. Documentation is complete. The warehouse stays organized. The office has what it needs to bill the job. And when the customer's belongings are returned, they are clean, organized, and handled with care.

This Probably Isn't the Job for You If...

You need someone to continually tell you what to do next.

You tend to put off paperwork or documentation until later.

You move quickly but overlook details—or you're so focused on details that it's difficult to keep a project moving.

You are uncomfortable talking with customers or explaining why work needs to be done.

You see a problem and wait for someone else to solve it.

Benefits

• $20–$24 per hour, depending on experience
• Collaborative and supportive work environment
• Ongoing training and professional growth & development
• Paid time off, including 5 sick days and vacation after 6 months
• 8 paid holidays
• Health insurance
• SIMPLE IRA with a 3% company match

About PuroClean Restoration Specialists

Our mission is simple:

To improve lives by helping people recover from water, fire, mold, and biohazards.

We believe in doing excellent work, continuing to learn, communicating clearly, and taking care of people when they need us most.

Our Core Values are:

• First, Do the Right Thing.
• Thrive by Constantly Learning.
• Respect Starts with Self.
• Passionately Serve the Customer.

If you are someone who likes responsibility, takes pride in being organized, enjoys working with people, and wants the freedom to run with a project once you know what needs to be accomplished, we'd like to meet you.