Packaging Operations Lead - Shift, Trainer & Coach

Westrock Coffee Company; Concord (NC); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Westrock Coffee Company is seeking a Packaging Supervisor to lead a team on the second shift, ensuring packaging lines operate efficiently and meet targets. You will coordinate workloads, train staff, and liaise with warehouse and maintenance teams to keep production on schedule.

The role requires strong communication, problem-solving skills, and the ability to train others on packaging equipment. Weekend and extended hours may be required to support operations.

Qualifications

• Experience supporting packaging operations in a manufacturing setting.
• Strong communication and problem-solving abilities.
• Ability to train others on packaging equipment and procedures.

Responsibilities

• Oversee packaging operators and lines for efficiency and effectiveness.
• Coordinate movement of product between manufacturing and warehousing.
• Release work orders to packing lines based on schedule.
• Assign labor to lines according to schedule and capabilities.
• Serve as a trainer when needed.
• Support shift transitions to ensure smooth personnel changes.
• Address operator questions; escalate complex issues.
• Handle administrative shift/production tasks as directed.
• Triaging maintenance calls from packaging lines.
• Fill in as supervisor during vacations.
• Perform other duties as assigned.

Skills

Analytical skills

Communication skills

Packaging equipment training

Troubleshooting packaging lines

Packaging operator teamwork

MS Office / Adobe Illustrator / TOPS /

JD Edwards / Spec Management Systems

Food & beverage industry experience

Education

High School Diploma or GED

Tools

Windows Office Suite

Adobe Illustrator

TOPS

JD Edwards

Spec Management Systems

Job description

Westrock Coffee Company is seeking a Packaging Supervisor to lead a team on the second shift, ensuring packaging lines operate efficiently and meet targets. You will coordinate workloads, train staff, and liaise with warehouse and maintenance teams to keep production on schedule.

The role requires strong communication, problem-solving skills, and the ability to train others on packaging equipment. Weekend and extended hours may be required to support operations.