Packaging Installation Technician

ROBERT REISER & COMPANY INC; Trenton (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Robert Reiser & Company Inc. is seeking a Field Service Technician to install new equipment and perform maintenance and repair services for customers in the food equipment industry.

The role combines travel, technical expertise, and direct customer interaction to ensure equipment performs at its best. Ideal candidates have 3+ years in equipment maintenance, the ability to read diagrams, and strong problem-solving skills.

Qualifications

• Three+ years of experience in equipment maintenance, troubleshooting, and repair of electro-mechanical machinery.
• Ability to read technical diagrams and schematics to determine work procedures.
• Strong problem solving and customer-facing skills.

Responsibilities

• Travel 80% (during the week) to visit food plants.
• Install new equipment and perform maintenance and repair services.
• Read diagrams and service manuals to determine work procedures; troubleshoot and restore performance.
• Engage with customers on site and communicate with supervisor and team about corrective actions.

Skills

Electro-mechanical skills

Troubleshooting

Reading schematics

Problem solving

Customer-facing

Travel readiness

Electrical knowledge

Tools

Schematic diagrams

Job description

Field Service - Packaging Installation TechnicianBilingual Preference - SpanishAcceptable Cities for this role – Philadelphia, PA, Newark, NJ, Trenton, NJ and moreCANDIDATES MAY RESIDE WITHIN A 1.5 HOUR COMMUTE OF ANY MAJOR AIRPORTJoin Reiser as a Field Service Technician and Make an Impact!Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging.About the RoleAs part of our dynamic, growth-driven team, we’re seeking an experienced Field Service Technician to install new equipment and perform maintenance and repair services for our customers. This role combines travel, technical expertise, and direct customer interaction, giving you the chance to help ensure Reiser’s equipment performs at its best, making a real difference in our customers' businesses. Candidates should live within a 1.5-hour commute of any major airport for easy access to our customers.Our VisionRobert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.Every customer contact will result in an improved relationship with that customer.We will continuously strive to strengthen our supplier partnerships.We will encourage our fellow employees to reach their potential.Therefore, we will earn a fair profit and ensure our future.Who We’re Looking ForIf you have strong electro-mechanical skills and thrive in a customer-facing role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.What You’ll DoTravel 80% (during the week) away from home visiting food plants. You will spend approximately the majority of your time throughout the US for the first 1-2 years and then will be focused on helping support assigned sales region while supporting the overall sales effort of Reiser.Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.Engage with customers on site, analyze equipment performance, troubleshoot to isolate problems, and determine actions needed to restore system to performance specifications.Share information with team members, customers, and your supervisor to help prioritize and keep customers apprised of corrective actions and equipment status.Inform customers of routine preventive maintenance techniques.Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.What You BringThree plus years of experience in equipment maintenance, troubleshooting, repair, servicing, troubleshooting and repair of electro-mechanical machinery.Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.Basic knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.Ability to read technical diagrams and schematics.80% travel during the week – mostly by automobile or planeFood Packaging Machinery experience is desired.Bilingual English - Spanish skills are a bonus.Why Reiser?Joining Reiser means more than just a job — it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission. If you're ready for a fulfilling, hands-on career with a company that values your skills and dedication, apply now and become part of our vision for the future!