Field Service Technician

Reiser; Worcester (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Reiser in Worcester, MA is seeking a Field Service Technician to install, maintain, and repair packaging machinery at customer sites. The role requires 60-80% travel within the region and hands-on diagnostic work.

You’ll complete on-site repairs, train customers in preventive maintenance, and participate in projects to improve safety and performance. Our FIRST training program provides extensive product training after hire; strongest candidates thrive in a fast-paced, customer-facing environment

Qualifications

• 3+ years of experience in equipment maintenance, troubleshooting and repair.
• Practical knowledge of mechanical, electrical, hydraulic and pneumatic systems.
• Ability to read technical diagrams and schematics.
• Food processing or packaging machinery experience is a plus.
• Customer-focused mindset.
• Bilingual English/Spanish is a bonus.

Responsibilities

• Install new packaging and processing machinery and perform routine maintenance and on-site repairs.
• Troubleshoot and resolve issues across mechanical, electrical, hydraulic, pneumatic, and control systems.
• Spend 60-80% of time traveling within the region to visit customer sites and support equipment.
• Train customers in preventive maintenance to keep equipment running smoothly and safely.

Skills

Equipment maintenance

Troubleshooting

Repair

Mechanical

Electrical

Hydraulic

Pneumatic

Diagrams/schematics

Customer focus

Travel readiness

Bilingual English/Spanish

Job description

Field Service Technician# Field Service TechnicianWorcester, MA 01601## OverviewSalary Range$65,000.00 - $85,000.00 SalaryPosition TypeFull TimeJob ShiftAnyEducation LevelNot SpecifiedTravel PercentageUp to 80%CategorySkilled Labor - Trades## Description**Field Service Technician**CANDIDATES MUST RESIDE WITHIN A 1.5 HOUR COMMUTE OF ANY MAJOR AIRPORT IN THE DEFINED REGION ABOVE**Join Reiser as a Field Service Technician and Make an Impact!**Are you passionate about technical problem-solving and providing exceptional customer service? Join a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and unmatched customer support. Reiser is the trusted name for food manufacturers, delivering better, smarter solutions in food processing and packaging.**About the Role**As part of our dynamic, growth-driven team, we’re seeking an experienced *Field Service Technician* to install new equipment and perform maintenance and repair services for our customers. This role combines travel, technical expertise, and direct customer interaction, giving you the chance to help ensure Reiser’s equipment performs at its best, making a real difference in our customers' businesses. Candidates should live within a 1.5-hour commute of any major airport for easy access to our customers.**Our Vision*** Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.* Every customer contact will result in an improved relationship with that customer.* We will continuously strive to strengthen our supplier partnerships.* We will encourage our fellow employees to reach their potential.* Therefore, we will earn a fair profit and ensure our future.**Who We’re Looking For**If you have strong electro-mechanical skills and thrive in a customer-facing role, we want to meet you! Our ideal candidate is smart, energetic, hard-working, and likes to have fun on the job. At Reiser, you'll be welcomed into a culture that values hard work, supports career growth, and is committed to the success of every employee.**What You’ll Do*** Upon hire, you will enter the Reiser "FIRST" program that provides extensive training on our flagship product line(s).* Install new packaging and processing machinery and perform routine maintenance and on-site repairs.* Troubleshoot and resolve issues by applying your expertise in mechanical, electrical, hydraulic, pneumatic, and control systems.* Spend approximately 60-80% of your time traveling within an assigned region to visit food production facilities, helping customers optimize their equipment.* Train customers in preventive maintenance to keep equipment running smoothly and effectively.* Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment## Qualifications**What You Bring*** 3+ years of experience in equipment maintenance, troubleshooting, and repair.* Practical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.* Ability to read technical diagrams and schematics.* Food processing or packaging machinery experience is a plus.* Customer-focused mindset.* Comfortable with 60-80% travel during the week – in region by automobile or plane.* Bilingual (English/Spanish) skills are an added bonus.**Why Reiser?**Joining Reiser means more than just a job — it’s an opportunity to be part of a company that values relationships, encourages team members to reach their potential, and is committed to ongoing success. We believe every customer interaction is an opportunity to strengthen our partnerships, and our team is at the heart of that mission. If you're ready for a fulfilling, hands-on career with a company that values your skills and dedication, apply now and become part of our vision for the future!