Packaging CS Lead — Drive Orders & Team Excellence

Kruger; Elizabethtown (KY); On-site; USD 50,000 - 65,000; Full time

Job summary

Kruger Packaging in Elizabethtown, KY is seeking a Customer Service Lead to oversee the CS team and ensure on-time delivery and client satisfaction. You will bridge sales, production, design, and logistics to manage complex orders and drive process improvements.

Ideal candidates have 5+ years in customer service, strong communication skills, and experience with ERP systems; a degree is preferred but not required. This on-site role offers growth in a dynamic packaging operation.

Qualifications

• 5+ years in customer service, preferably within corrugated box, container, or packaging industry.
• 2 years B2B experience in corrugated manufacturing customer service environment preferred.
• Ability to manage a variety of concurrent tasks in a fast-paced work environment.
• Time management, planning, and organizational skills.
• Excellent interpersonal and communications skills.

Responsibilities

• Lead, train, and coach CSRs to ensure high-quality service and performance.
• Oversee the entire order cycle from entry, pricing, and scheduling to production and shipment.
• Collaborate with plant production, design, shipping, and sales to manage inventory and meet delivery deadlines.
• Manage key accounts, resolve complaints, and serve as primary contact for client needs.
• Establish KPIs, analyze workflows, and implement improvements to enhance efficiency and customer experience.

Skills

Team Leadership

Order Management

Cross-Functional Coordination

Client Relationship Management

Process Improvement

Communication Skills

Adaptability

Detail Orientation

Time Management

Education

High school diploma

Associate's or Bachelor’s degree preferred

Tools

ERP systems

Kiwiplan

MS Office

Job description

Kruger Packaging in Elizabethtown, KY is seeking a Customer Service Lead to oversee the CS team and ensure on-time delivery and client satisfaction. You will bridge sales, production, design, and logistics to manage complex orders and drive process improvements.

Ideal candidates have 5+ years in customer service, strong communication skills, and experience with ERP systems; a degree is preferred but not required. This on-site role offers growth in a dynamic packaging operation.