Package Room Supervisor

University of Utah; Salt Lake City (UT); Hybrid; USD 74,501,000 - 85,962,000; Full time

Job summary

The University of Utah seeks a Package Room Supervisor to oversee Sunnyside Apartments package room operations, including receiving, processing, storage, distribution and delivery. You will hire, train, and supervise staff, coordinate with carriers, and drive process improvements to deliver excellent resident service.

You will manage daily activities, establish performance metrics, and prepare management reports.

Qualifications

• Experience supervising full-time and part-time employees.
• Experience overseeing a package room, mailroom, or shipping/receiving operation.
• Experience using package-tracking, electronic locker, inventory, or property-management software.
• Experience developing procedures or implementing customer-service and process improvements.
• Experience working in student housing, multifamily housing, higher education, hospitality, or residential environments.

Responsibilities

• Oversee all package‑room operations including receiving, scanning, recording, sorting, storing, distributing and delivering packages.
• Develop and improve procedures for accurate, prompt processing and resolve unclaimed, damaged or misdelivered packages.
• Maintain records, protect resident information, and keep areas safe and organized.
• Coordinate with delivery companies and university partners to improve delivery processes.
• Hire, onboard, train, schedule, and supervise staff; conduct performance evaluations.
• Lead daily team activities and monitor performance metrics with reports for management.

Skills

Supervising staff

Customer service

Process improvement

Package room operations

Housing experience

Education

Bachelor’s degree or higher

Tools

Package tracking software

Electronic locker software

Inventory software

Property-management software

Job description

Details

Open Date 09/22/2026

Requisition Number PRN46271B

Job Title Shipping / Receiving Management

Working Title Package Room Supervisor

Career Progression Track M00

Track Level M2 - Senior Supervisor, M1 - Supervisor

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday through Friday, 8:00 – 4:30, 1/2 hour lunch, occasional nights and weekends.

VP Area President

Department 00460 - Sunnyside Apartments

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $26.00 - $30.00

Close Date 10/28/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Package Room Supervisor oversees all aspects of the Sunnyside Apartments package room, including receiving, processing, storage, distribution, and delivery. This position is responsible for maintaining excellent customer service and continually evaluating and improving package-room processes to better serve residents. The supervisor hires, trains, schedules, and supervises one full-time employee and a team of part‑time employees. Coordinate and lead daily team activities. Develop and monitor key performance metrics and prepare reports for management. May spend a portion of time performing the work of those they supervise.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Package Room Operations & Customer Service

• Oversee all package‑room operations, including receiving, scanning, recording, sorting, storing, distributing, and delivering packages, while monitoring volume, workflow, staffing, and storage capacity.
• Develop and continuously improve procedures for accurate, prompt processing, and ensure timely tracking and resolution of unclaimed, damaged, missing, misdelivered, returned, or incorrectly addressed packages.
• Maintain accurate package records, protect resident information, and keep the package room, storage areas, equipment, and workspaces safe, secure, clean, and organized.
• Coordinate with delivery companies and University partners to resolve operational concerns and improve delivery processes.
• Provide direct package‑room support during high‑volume periods, employee absences, or other operational needs.
• Establish and maintain high standards for courteous, professional, responsive customer service, and communicate policies and procedures clearly and consistently.

Staff Supervision

• Hire, onboard, train, schedule, and supervise one full‑time employee and assigned part‑time employees; assign daily responsibilities and adjust staffing based on package volume and operational needs.
• Establish clear expectations for customer service, attendance, safety, accuracy, confidentiality, and professional conduct, and provide ongoing coaching, feedback, recognition, and development.
• Conduct performance evaluations, address performance or conduct concerns per University policy, and review and approve employee time records and leave requests.
• Coordinate adequate staffing coverage for regular operations, employee absences, holidays, weekends, and high‑volume delivery periods.
• Lead staff meetings, maintain written operating procedures and training materials, and foster a collaborative, accountable, service‑oriented work environment.

Package Cart Program

• Oversee the resident package‑cart checkout program, maintaining accurate records of cart locations, assigned users, checkout times, and return status.
• Routinely inspect carts and arrange for cleaning, maintenance, repair, or replacement; monitor availability and recommend purchasing additional carts when operationally justified.
• Identify opportunities to improve the convenience, accessibility, and accountability of the cart program.

Additional Responsibilities

• Communicate staffing needs, operational concerns, and recommended improvements to the appropriate manager.
• Participate in departmental meetings, training, planning, and special projects.
• Perform other related duties as assigned

Senior Supervisor

Direct/Manage/Supervise the workflow and daily activities of shipping and receiving operations. Implement and maintain effective outbound shipping processes to ensure accurate and on‑time delivery of orders. Ensure incoming freight is tracked and warehoused appropriately. Monitor the unloading of all materials into the receiving area. Maintain shipping and receiving records and documentation. Investigate and resolve issues related to shipping and receiving, such as damaged goods, delays, and discrepancies. Coordinate product returns and repairs. Develop and monitor key performance metrics and prepare reports related to safety, waste, quality, and productivity. Develop and deliver employee training on safe operation of material‑handling equipment. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization.

Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

This is a Senior Supervisor‑Level position in the Management track.

Job Code: M23452

Manager, Shipping

Direct/Manage/Supervise the workflow and daily activities of shipping and receiving operations. Implement and maintain effective outbound shipping processes to ensure accurate and on‑time delivery of orders. Ensure incoming freight is tracked and warehoused appropriately. Monitor the unloading of all materials into the receiving area. Maintain shipping and receiving records and documentation. Investigate and resolve issues related to shipping and receiving, such as damaged goods, delays, and discrepancies. Coordinate product returns and repairs. Develop and monitor key performance metrics and prepare reports related to safety, waste, quality, and productivity. Develop and deliver employee training on safe operation of material‑handling equipment. First‑level manager. Manages the activities of supervisors and/or individual contributors. Responsible for hiring, firing, performance appraisals, and pay reviews. Broad knowledge of the field with demonstrated leadership skills.

Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

This is a Manager‑Level position in the Management track.

Job Code: M23453

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Senior Supervisor, Shipping / Receiving Management: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.

Manager, Shipping / Receiving Management: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

• Experience supervising full‑time and part‑time employees.
• Experience overseeing a package room, mailroom, shipping and receiving operation, delivery service, or inventory function.
• Experience using package‑tracking, electronic locker, inventory, or property‑management software.
• Experience developing procedures or implementing customer‑service and process improvements.
• Experience working in student housing, multifamily housing, higher education, hospitality, or another residential environment.

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.