Package Recovery Rep

FedEx Corporation; Utah; Hybrid; USD 28,000 - 38,000; Full time

Job summary

FedEx Corporation in Salt Lake City, UT seeks a Research Associate to provide customers and employees with information on research requests and to differentiate between researchable and non-researchable shipments. The role emphasizes accurate information and timely responses.

No experience is required beyond a high school diploma or GED. Strong typing, computer literacy and ability to work under stress are important.

Qualifications

• High school diploma or GED required.
• No experience required.
• Typing proficiency and general computer knowledge.
• Ability to use multiple shipment research systems and internet resources.

Responsibilities

• Provide customers and employees information regarding research requests and differentiate shipments.
• Research shipments using internet and resources.
• Perform other duties as assigned.

Skills

Typing proficiency

Computer literacy

Communication skills

Internet research

Stress management

Education

High school diploma or GED

Tools

Scan/trace/tracking/claims/inventory systems

Job description

Provide customers and employees information regarding research requests and to differentiate between researchable and non-researchable shipments.

Essential Functions

• In an effective and timely manner, provide customers and employees information regarding research requests, match requests, pulls status, insurance status, etc. and to differentiate between researchable and non-researchable shipments.
• Effectively use the internet and other resources to research shipments.
• Perform other duties as assigned.

Minimum Education

High school diploma or GED.

Minimum Experience

No experience required.

Knowledge, Skills and Abilities

Typing proficiency and general knowledge of computers.

Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries.

Good communications (oral and written), human relations and internet skills.

Works well under stress and able to organize, prioritize, and process multiple tasks.

Job Conditions

Ability to work variable shifts and weekends/holidays.

Preferred Qualifications:

This position is Monday - Friday. This position will be hybrid in Salt Lake City, UT and candidates must live within a 50 mile radius.

Pay Transparency:

H28

Pay:

$20.53 - $27.72

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)