Package Recovery Rep

Federal Express Corporation; Salt Lake City (UT); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Federal Express Corporation in Salt Lake City, UT is seeking personnel to provide information on research requests and differentiate between researchable and non-researchable shipments. The role involves researching shipments via internet and internal systems, and handling multiple tasks under pressure.

The position requires a high school diploma or GED and offers a hybrid schedule within the Salt Lake City area.

Qualifications

• Typing proficiency and general knowledge of computers.
• Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries.
• Good communications (oral and written), human relations and internet skills.
• Works well under stress and able to organize, prioritize, and process multiple tasks.

Responsibilities

• Provide customers and employees information regarding research requests, match requests, pulls status, insurance status, etc., and to differentiate between researchable and non-researchable shipments.
• Effectively use the internet and other resources to research shipments.
• Perform other duties as assigned.

Skills

Typing proficiency

General computer knowledge

Shipment research systems

Communications

Education

High school diploma or GED

Job description

Provide customers and employees information regarding research requests and to differentiate between researchable and non-researchable shipments.

Essential Functions

• In an effective and timely manner, provide customers and employees information regarding research requests, match requests, pulls status, insurance status, etc. and to differentiate between researchable and non-researchable shipments.
• Effectively use the internet and other resources to research shipments.
• Perform other duties as assigned.

Minimum Education

High school diploma or GED.

Minimum Experience

No experience required.

Knowledge, Skills and Abilities

Typing proficiency and general knowledge of computers.

Ability to effectively use scan, trace, tracking, claims, shipping and inventory systems to research and respond to shipment search inquiries.

Good communications (oral and written), human relations and internet skills.

Works well under stress and able to organize, prioritize, and process multiple tasks.

Job Conditions

Ability to work variable shifts and weekends/holidays.

Preferred Qualifications

This position is Monday - Friday. This position will be hybrid in Salt Lake City, UT and candidates must live within a 50 mile radius.

Pay Transparency

H28

Pay

$20.53 - $27.72

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)