Package Performance Specialist (multiple openings)

Defense Mechanics Inc; Denton (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Market‑competitive compensation and benefits

Opportunities for development and training

Culture that pioneers innovation

Equal‑opportunity employment experience

Job summary

Defense Mechanics Inc is seeking a Package Performance Specialist located in Denton, TX. This role involves leading the resolution of complex packaging issues and ensuring customer satisfaction through close collaboration across several teams.

A successful candidate will have a Bachelor’s degree in engineering or related field, with at least 5 years of experience in food packaging and mechanical systems. The position supports international travel and provides competitive benefits.

Qualifications

• 5 years of experience in food packaging performance, production, quality control, or quality assurance.
• Experience with mechanical systems and packaging technologies.

Responsibilities

• Lead the resolution of escalated Package Material (PM) and Additional Material (AM) issues.
• Ensure customer satisfaction through collaboration with multiple teams.
• Report and solve complex issues following established procedures.
• Support material analysis and manage claims within defined processes.
• Serve as a PSM coach or leader in PSM teams.
• Disseminate information about known issues to prevent re‑occurrences.

Skills

Mechanical systems (hydraulics, pneumatics, thermodynamics)

Packaging technologies (aseptic and chilled liquid food packaging)

Material science (polymers, paperboard, aluminum)

Sealing technology (induction heating, hot air)

Aseptic processing and sterilization techniques

Root cause analysis techniques (Fishbone Diagrams, 5 Whys, Six Sigma)

Data acquisition systems for monitoring equipment performance

Statistics (standard deviations, confidence levels in sampling)

Process automation systems (PLC programming – Proficy for GE Fanuc and RS Logix for Rockwell)

Education

Bachelor’s degree in Mechanical, Electrical, Computer, Automation, Chemical, Process or Food Engineering, or a related field

Associate’s degree with 8 years of experience in food packaging

Job description

Title: Package Performance Specialist (multiple openings)

Location: Denton, TX, US

Job Summary

Position is located at Tetra Pak headquarters at 3300 Airport Road, Denton, TX 76207. 75% Domestic and international travel required. Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

• Lead the resolution of escalated Package Material (PM) and Additional Material (AM) issues to ensure efficient and accurate problem‑solving on Tetra Pak packaging equipment.
• Ensure customer satisfaction through close collaboration with Issue Resolution Management, central specialists, Customer Service Organization, Converting Factories, Supply Chain, and Specification Owners Document.
• Report and solve complex issues and claims following established procedures and actively participate in the global Machine Material Interaction (MMI) network to share expertise and drive improvements.
• Support material analysis within the Issue Management team by managing claims in accordance with defined processes and escalation protocols.
• Serve as a Problem‑Solving Methodology (PSM) coach or leader in PSM teams, enabling fast and effective issue resolution by involving relevant competencies, and educating, coaching, and sharing experiences with Tetra Pak colleagues and customers.
• Disseminate information about known issues to the Technical Service organization, ensuring prevention of issue re‑occurrences and horizontal expansion of solutions to known MMI issues.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Computer, Automation, Chemical, Process or Food Engineering, or a related field, and 5 years of experience in food packaging performance, production, quality control, or quality assurance; or Associate’s degree and 8 years of experience in the same fields.
• Experience in: mechanical systems (hydraulics, pneumatics, thermodynamics), packaging technologies (aseptic and chilled liquid food packaging), material science (polymers, paperboard, aluminum), sealing technology (induction heating, hot air), aseptic processing and sterilization techniques, root cause analysis techniques (Fishbone Diagrams, 5 Whys, Six Sigma), data acquisition systems for monitoring equipment performance and data visualization, statistics (standard deviations, confidence levels in sampling), and process automation systems (PLC programming – Proficy for GE Fanuc and RS Logix for Rockwell).

Benefits

• Market‑competitive compensation and benefits with flexible working arrangements.
• Opportunities for development and training in a global landscape.
• A culture that pioneers innovation where industry experts drive visible results.
• Equal‑opportunity employment experience valuing diversity and inclusion.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.