Package Operations Leader: Growth & Flexible Schedule

Please Assist Me, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

FSA

Job summary

Please Assist Me, a fast-growing provider of premium package management for luxury residential communities, seeks a Package Operations Manager in Washington, DC to lead the Package and Resident Operations departments and ensure seamless service delivery.

You will oversee package room operations, improve workflows, manage schedules, recruit and coach staff, and maintain high customer satisfaction through disciplined process and policy compliance.

Qualifications

• Strong leadership and team-management experience.
• Exceptional organizational and multitasking skills.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee package room operations in luxury residential buildings.
• Ensure accurate package intake, logging, organization, and delivery processes.
• Maintain cleanliness and efficiency of package rooms.
• Monitor workflows and staffing to improve service levels.
• Resolve resident package concerns professionally and efficiently.
• Ensure adherence to building policies, safety procedures, and service standards.

Skills

Leadership

Organizational skills

Communication

Customer service

Problem solving

Tools

Operational systems

Job description

Please Assist Me, a fast-growing provider of premium package management for luxury residential communities, seeks a Package Operations Manager in Washington, DC to lead the Package and Resident Operations departments and ensure seamless service delivery.

You will oversee package room operations, improve workflows, manage schedules, recruit and coach staff, and maintain high customer satisfaction through disciplined process and policy compliance.