Pacific Medical

Saludos Hispanos; Tracy (CA); On-site; USD 32,240 - 37,440; Full time

Benefits offered by this job

3 to 4 weeks of Paid Time Off

10 paid holidays per year

401k options for employees 21 and older

Job summary

A healthcare company in Tracy, CA, seeks Bilingual Patient Collections Specialists to manage patient payments and documentation. Candidates should have strong communication skills and be detail-oriented. The role offers competitive pay, bonuses, and comprehensive benefits. Join an expanding company dedicated to patient care and service excellence.

Qualifications

• Bilingual in Spanish is a must.
• Excellent interpersonal communication skills are vital.
• High School graduate or equivalent required.

Responsibilities

• Contact patients for payment on services based on aging reports.
• Document all calls and actions taken in the appropriate systems.
• Confirm/update insurance and patient demographics information.

Skills

Bilingual (Spanish)

Excellent interpersonal communication

Strong attention to detail

Customer service skills

Organizational skills

Education

High School graduate or equivalent

Job description

Pacific Medical

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. We provide services directly to patients, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate non-remote opportunity to join our growing company. We are currently seeking 5 full-time (M-F 8:00 am-5:00 pm) Patient Collections Specialists for our Tracy, CA office. These individuals will be responsible for the following:

• Must be bilingual (Spanish).
• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions taken in the appropriate systems. Set next work date if follow-up is needed.
• Confirm/update patient/guarantor insurance and patient demographics information. Make appropriate changes and resubmit claims as indicated.
• Establish a payment arrangement with the patient/guarantor and follow up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow up.
• Perform other duties as needed.

Qualifications:

• Excellent interpersonal communication, customer service, and ability to work independently and as part of a team.
• Excellent organizational skills.
• Strong attention to detail and follow-through skills.
• High School graduate or equivalent.

Hourly Rate Pay Range: $15.50 to $18.00

Annual Salary Range: $32,240 to $37,440

Overtime Rate Pay Range: $23.25 to $27.00

Production Bonus: $0 to $750 per month (increases hourly rate up to $4.33 or up to $9k per year)

Profit Bonus: $0 to $1,000 per month (increases hourly rate up to $5.77 per hour or up to $12k per year)

Total Compensation Examples:

• Annual Base Pay: $38,053 (Estimate incl. 5 hrs O/T per week, Low-range Production and Profit Bonus after 3 months)
• Annual Mid-Range Pay: $51,153 (Estimate incl. 5 hrs O/T per week, Mid-range Production and Profit Bonus)
• Annual Top Pay: $64,253 (Estimate incl. 5 hrs O/T per week, Max Production and Profit bonus)

Benefits for Full-Time Employees:

• 3 to 4 weeks of Paid Time Off.
• 10 paid holidays per year.
• Vacation accrual up to a max of 40 hours in the first 23 months, 80 hours with rollover after 24 months.
• Sick accrual up to a max of 48 hours annually with rollover.
• Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k (if 21 years or older), and Goal Path Financial Wellness planning.

This position is an excellent opportunity for a candidate that is self-driven, motivated with an entrepreneurial spirit looking to produce results in an expanding market. Candidates must be hard-working, possess strong work and willingness to learn. Only those with the ability to manage varied and scheduled tasks should apply.