Spanish Speaking Patient Collections Specialist (on-site)

Pacific Medical Inc.; Tracy (CA); On-site; USD 35,360 - 39,520; Full time

Benefits offered by this job

Medical, Dental, Vision

Life insurance

401k

Medical FSA

Dependent FSA

HSA

Paid time off

Holiday pay

Job summary

Pacific Medical, Inc. is seeking 3 full-time Patient Collections Specialists for our Tracy, CA office. These individuals will be responsible for ensuring Pacific Medical receives payment for services rendered, by working with patients to resolve overdue accounts and denied claims.

Must be bilingual in Spanish and possess strong communication, organizational, and attention to detail skills. Hours are Monday–Friday, 8:00 am–5:00 pm, with compensation from $17.00 to $19.00 per hour and a

Qualifications

• Bilingual (Spanish) required.
• High School graduate or equivalent.
• Must type 25-45 words per minute.

Responsibilities

• Contact patients/guarantors to secure payment for services based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions taken in the appropriate systems. Set next work date if follow-up is needed.
• Confirm/update with patient/guarantor insurance and patient demographics information. Make appropriate changes and submit/re-submit claims as indicated.
• Establish a payment arrangement with the patient/guarantor and follow up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
• Perform other duties as needed.

Skills

Interpersonal communication

Customer service

Teamwork

Organizational skills

Attention to detail

Education

High School diploma or equivalent

Job description

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology.

We have an immediate non-remote opportunity to join our growing company. We are currently seeking 3 full-time (M-F 8:00 am-5:00 pm) Patient Collections Specialists for our Tracy, CA office. These individuals will be responsible for ensuring Pacific Medical receives payment for services rendered, by working with patients to resolve overdue accounts and denied claims.

Must be Bilingual (Spanish)

Job Responsibilities

• Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
• Contact patients when credit card payments are declined.
• Follow up with refund requests.
• Document all calls and actions taken in the appropriate systems. Set next work date if follow-up is needed.
• Confirm/update with patient/guarantor insurance and patient demographics information. Make appropriate changes and submit/re-submit claims as indicated.
• Establish a payment arrangement with the patient/guarantor and follow up on all payment arrangement plans implemented.
• Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
• Perform other duties as needed.

Qualifications / Skills

• Excellent interpersonal communication, customer service and ability to work both independently and as part of a team.
• Excellent organizational skills.
• Strong attention to detail and follow-through skills.

Required

• High School graduate or equivalent.
• Bilingual (Spanish).
• Must type 25-45 words per minute.

Hourly Rate Pay Range

$17.00 to $19.00 per hour.

Annual Range

$35,360.00 to $39,520.00.

Overtime Pay Range

5 to 10 hours per week @ 50 weeks $6,375.00 - $14,250+.

Bonus Opportunity

Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year).

Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year).

Total Compensation Opportunity Examples

• Annual Base Pay: $41,735 (Estimated including 5 hrs O/T per week, low-range production and profit bonus after 3 months).
• Annual Mid-Range Pay: $54,315.00 (Estimated including 5 hrs O/T per week, mid-range production and profit bonus).
• Annual Top Pay: $57,895.00 (Estimated including 5 hrs O/T per week, max production and profit bonus).

All Full-Time Positions Offer the Following

• Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning.

Additional Benefits for Full-Time Employees (3 to 4 weeks of Paid Time Off)

• 10 paid holidays per year.
• At completion of 3-month introductory period, vacation accrual up to an annual max of 40 hours in the first 23 months, at 24 months accrual up to an annual max of 80 hours with a rollover balance.
• Sick accrual begins upon date of hire up to a max annual accrual of 80 hours with a max usage of 48 hours annually with a rollover balance.