PACE Transportation Manager

Swope Health; Kansas City (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading healthcare organization in Kansas City is seeking a Transportation Manager to oversee the PACE KC transportation department. This role involves managing staff, ensuring safe transport for participants, and collaborating with healthcare teams. The ideal candidate will have experience in elder care and transportation logistics, demonstrating strong leadership and organizational skills.

Qualifications

• Minimum of one year experience working with older adults.
• At least three years of transportation or logistics experience.

Responsibilities

• Lead and supervise transportation staff and operations.
• Ensure compliance with safety standards and regulations.
• Manage transportation fleet and maintain records.

Skills

Leadership

Organizational Skills

Time Management

Communication

Education

High school diploma or GED

Associate or bachelor’s degree in transportation, logistics, healthcare

Tools

Microsoft Office

Transportation Management Software

Job description

Job Details

Description

POSITION SUMMARY:

The Transportation Manager is responsible for leading all aspects of the PACE KC transportation department, ensuring the safe, efficient, and person-centered transport of participants to and from the PACE Center, medical appointments, and other destinations. This role involves direct supervision of drivers, oversight of routing and scheduling, fleet maintenance coordination, and close collaboration with the interdisciplinary team (IDT). The Transportation Manager is expected to demonstrate a thorough understanding of elder care, regulatory compliance, and transportation operations, and must have at least one year of experience working with older adults.

Primary Functions

• Hire, train, schedule, and supervise transportation staff, including drivers and transportation support personnel.
• Assist and oversee daily transportation scheduling and dispatch in collaboration with the Transportation Coordinator.
• Review and verify transportation schedules for accuracy and efficiency.
• Conduct quarterly driver and safety meetings to provide training, address operational issues, and reinforce safety standards.
• Participate in all required PACE meetings, including IDT, family meetings, quality improvement, and in-service training sessions.
• Maintain strong working relationships with participants, caregivers, and staff across all departments; provide service recovery and resolution of transportation-related grievances.
• Monitor and evaluate driver performance, including annual performance reviews and coaching/disciplinary documentation.
• Maintain all required records in an organized manner, including transportation logs, fuel usage, vehicle mileage, maintenance history, and participant routing notes.
• Ensure that all drivers comply with Secure Transportation and PACE KC policies and procedures.
• Serve as the primary liaison for resolving daily operational concerns between transportation and center departments.
• Manage the transportation fleet, including ADA-accessible vans, buses, and ambulatory vehicles, ensuring all are safe, clean, and compliant with regulatory standards.
• Submit, manage, and update transportation data and reports, including daily logs and monthly summaries.
• Utilize transportation management software (e.g., FileMaker) to track participant information, routing details, and service history.
• Ensure all participant demographic changes are promptly updated (e.g., address, phone numbers, care notes).
• Provide coverage for transportation operations, including driving as needed during staff shortages or emergencies.
• Be available for after-hours support and occasional overnight travel for training or operations, as needed.
  
  

Supervisory Duties And Responsibilities

• None
  
  

Education, Certification, And Experience

• High school diploma or GED required.
• Associate or bachelor’s degree in transportation, logistics, healthcare, or related field preferred.
  
  

Experience & Qualifications

• Minimum of one (1) year of experience working with older adults required.
• Experience in senior care, human services, or healthcare environments is strongly valued.
• Vehicle scheduling, dispatching, or routing experience is a plus.
• Strong knowledge of ADA transportation standards and safety practices.
• At least three (3) years of transportation or logistics experience, with two (2) years in a supervisory or management role preferred.
• Valid commercial driver’s license (CDL) with passenger endorsement required.
• Proven ability to lead, coach, and manage a team with professionalism and accountability.
• Experience in vehicle scheduling, routing, and dispatch preferred.
• Familiarity with the Kansas City metro area, including surrounding neighborhoods and traffic patterns.
• Strong organizational and time management skills; ability to handle multiple responsibilities simultaneously.
• Proficiency in Microsoft Office (Word, Excel) and transportation or database software.
• Must pass all pre-employment screenings including background check, physical exam, drug and alcohol testing, and provide documentation of required immunizations (Varicella, MMR, COVID-19, etc.).
• Ability to lift up to 50 lbs and push or pull up to 150 lbs.
• Flexibility to work weekends, holidays, and varying shifts as needed; occasional overnight travel may be required.