PACE Transportation Manager

Swope Health; Kansas City (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading wellness and fitness services organization is seeking a PACE Transportation Manager to oversee transportation operations. The role requires managing a team, ensuring compliance with safety standards, and providing excellent service to participants. Candidates should have experience in transportation/logistics and a strong understanding of elder care.

Qualifications

• Minimum one year of experience working with older adults.
• At least three years in transportation/logistics, with two in management preferred.
• Valid CDL with passenger endorsement required.

Responsibilities

• Hire, train, schedule, and supervise transportation staff.
• Conduct quarterly safety and driver meetings.
• Manage fleet, ensuring safety and compliance.

Skills

Organizational skills

Multitasking

Leadership

Education

High school diploma or GED

Associate or bachelor’s degree

Tools

Transportation management software

Microsoft Office

Job description

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Position Summary

The Transportation Manager is responsible for leading all aspects of the PACE KC transportation department, ensuring the safe, efficient, and person-centered transport of participants to and from the PACE Center, medical appointments, and other destinations. This role involves direct supervision of drivers, oversight of routing and scheduling, fleet maintenance coordination, and close collaboration with the interdisciplinary team (IDT). The Transportation Manager must demonstrate a thorough understanding of elder care, regulatory compliance, and transportation operations, with at least one year of experience working with older adults.

Primary Responsibilities

1. Hire, train, schedule, and supervise transportation staff, including drivers and support personnel.
2. Assist in daily transportation scheduling and dispatch in collaboration with the Transportation Coordinator.
3. Review transportation schedules for accuracy and efficiency.
4. Conduct quarterly safety and driver meetings.
5. Participate in required PACE meetings (IDT, family, quality, training).
6. Maintain relationships with participants, caregivers, and staff; handle grievances.
7. Monitor driver performance; conduct reviews and coaching.
8. Keep organized records of transportation logs, vehicle maintenance, and participant notes.
9. Ensure driver compliance with policies and procedures.
10. Serve as liaison for operational concerns.
11. Manage fleet, including ADA vehicles, ensuring safety and compliance.
12. Manage transportation data and reports.
13. Use transportation management software (e.g., FileMaker).
14. Update participant demographic information promptly.
15. Provide operational coverage and support during emergencies and staff shortages.
16. Be available for after-hours support and occasional overnight travel.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Minimum one year of experience working with older adults.
• Experience in senior care, healthcare, or human services valued.
• Experience in vehicle scheduling, dispatching, or routing is a plus.
• Knowledge of ADA standards and safety practices.
• At least three years in transportation/logistics, with two in management preferred.
• Valid CDL with passenger endorsement required.
• Leadership experience in managing teams.
• Familiarity with the Kansas City area.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and transportation software.
• Must pass background checks, physical exam, drug tests, and immunizations.
• Ability to lift up to 50 lbs and push/pull 150 lbs.
• Flexibility to work weekends, holidays, and varying shifts; overnight travel may be required.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Wellness and Fitness Services