PAC Assistant Team Leader

Northeast Grocery; Manchester (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

Northeast Grocery in Manchester, Vermont is seeking a detail-oriented team member to maintain scanning file integrity, ensuring customer service excellence. This role involves verifying price accuracy, keeping an organized workstation, and assisting customers with inquiries.

Ideal candidates will have basic literacy and computer skills, alongside a high school diploma. Experience in a similar environment is preferred.

Qualifications

• 1+ years related experience preferred.
• Satisfactory performance reviews necessary.

Responsibilities

• Maintain scanning file accuracy for customer service.
• Assist customers with inquiries.
• Verify price accuracy on signs and shelves.
• Maintain organized workstation according to company standards.

Skills

Basic Literacy

Basic Computer Skills

Education

High School diploma or equivalent preferred

Tools

Phone

Computer Applications

Dolphin

Register

Job description

SUMMARY

Responsible for maintaining the integrity of our scanning file, which provides the foundation for Front End accuracy/customer service. Maintains a high level of fast, friendly, and efficient customer courtesy and service throughout the store. Acts as a liaison between the store and the Scanning Department. Works as a technical helper regarding the store computer as instructed by the Help Desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently work within company 5S efficiency standards to provide fast, friendly and efficient service to all customers.
• Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
• Possess a thorough knowledge of store systems to include: Gateway, scales, and scanning.
• Assist customers upon request by answering customer questions.
• Responsible for verifying all store signs maintaining shelf tags for price accuracy and visibility.
• Verify completion and accuracy of weekly price changes for all departments.
• Communicate, as needed, any changes and/or discrepancies to the store departments and the Scanning Department, ongoing.
• Verify adherence to the Discontinued program for the Grocery and General Merchandise departments and remove discontinued items from the shelf as per corporate policy.
• Ensure scanning accuracy through weekly section scans and responds to all pricing/scanning errors immediately.
• Report all discrepancies in pricing and scanning to the Scanning Department.
• Responsible to assist Department Managers in shrink and margin shortfalls identification.
• Provide temporary back-up support to the Front End operation as needed.
• Check voice/E-mail three times per day and follow through as directed.
• Order and hang all shelf tags, daily/weekly.
• Responsible for training back-up PAC associate.
• Responsible for maintaining, replacing and contents of front end flip charts.
• Verify A-9's and A-1's on a daily and weekly basis.
• Maintain store local markdown files, daily.
• Research all file errors per corporate policy, daily.
• Print/display item listing/item movement reports per Store Manager.
• For Lead Ad Scan Stores - perform weekly ad scan.
• Ensure that all related paperwork is organized and maintained per Corporate policy.
• Maintain open line of communication with Scanning Department.

MINIMUM QUALIFICATIONS

• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Reviews

EDUCATION AND EXPERIENCE

• High School diploma or equivalent preferred
• 1+ years related experience preferred

PHYSICAL REQUIREMENTS

• Exposure to Cold Environment Occasional 1-3 Hours
• Lifting Occasional 1-3 Hours up to 25lbs
• Pushing/Pulling Occasional 1-3 Hours up to 25lbs
• Squatting/Kneeling Occasional 1-3 Hours
• Twisting Occasional 1-3 Hours

EQUIPMENT USED

• Phone
• Computer Applications
• Dolphin
• Register
• Case cutters (Must be at least 18 years of age).
• Phone/Fax

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.