P2P Growth Operations Manager (CIS)

Binance; United States; Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Work-from-home arrangement

Job summary

Binance is a leading global blockchain ecosystem serving millions of users in over 100 countries. The team seeks an experienced marketing and business development professional to drive growth, manage partner relationships, and oversee P2P platform support and campaigns.

The role emphasizes strategic market research, dispute handling, and tight collaboration with cross-functional teams to expand product reach and user adoption, including work-from-home arrangements where appropriate.

Qualifications

• Bachelor's degree or higher.
• 5+ years in marketing or business development in finance or e‑commerce.
• Knowledge of blockchain/cryptocurrency.
• Excellent written communication and listening skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Boost sales and develop relationships with potential clients/partners.
• Handle disputes on the P2P platform and assist with troubleshooting.
• Uncover customers' needs and challenges.
• Perform document checks per standard procedures.
• Monitor transactions and report suspicious activity.
• Respond to customer queries promptly and professionally.
• Create, manage, and refine marketing campaigns continuously.
• Conduct market research to drive product and market growth.

Skills

Marketing experience

Business development

Blockchain knowledge

Strong writing skills

Multitasking and time management

Education

Bachelor's degree or higher

Job description

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Boost sales and contribute to our long term business growth by contacting and developing relationships with potential clients/agents/partners
• Handle dispute on our P2P platform between trading parties, assist client with troubleshooting
• Uncover customer's unique needs and challenges
• Perform document checks as per standard procedures
• Monitoring transactions, investigating and reporting suspicious activity
• Reading, prioritizing and responding to customers queries
• Create, manage, implement and refine all marketing campaigns in an ongoing basis
• Direct ongoing market research to foster the product's and market growth

Requirements

• Bachelor's degree and above
• Possess 5+ years of relevant experience in marketing and/or business development roles in finance or e-commerce industry
• Knowledge in Blockchain/ Cryptocurrency industry
• Exceptional written communication skill and a good listener
• Ability to multitask, prioritise, and control time effectively
• Knowledge of blockchain, crypto, and P2P payments

Why Binance

• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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