P260079 – Student Solutions Transcripts and Certification Specialist – Registrar

Austin Community College; Buffalo (NY); On-site; USD 51,261 - 53,500; Full time

Job summary

Austin Community College is seeking a Student Solutions Transcripts and Certification Specialist at the University at Buffalo's Registrar’s Office. This full-time position involves overseeing the licensures and certification process, providing customer support, and maintaining student records. Candidates should have a Bachelor's degree and at least one year of professional experience. The salary range is $51,261 - $53,500, and the work environment promotes continuous improvement and collaboration.

Qualifications

• 1 year professional work experience required.
• Commitment to excellence and continuous improvement.
• Experience in a diverse environment.

Responsibilities

• Processing licensures and certification process.
• Providing customer service in person and via phone/email.
• Maintaining historical student records.

Skills

Interpersonal communication skills

Organizational skills

Technological competence

Attention to detail

Ability to work under pressure

Strong knowledge of MS Office

Education

Bachelor’s degree

Tools

PeopleSoft Campus Solutions

Job description

P260079 - Student Solutions Transcripts and Certification Specialist - Registrar

Student Solutions Transcripts and Certification Specialist

The University at Buffalo’s Registrar’s Office seeks to hire a dynamic, detail-driven Student Solutions and Transcripts and Certification Specialist that is committed to delivering exceptional, student-centered service. The Specialist will need to understand and enforce academic policies while maintaining data in the student information system (HUB) and troubleshooting issues that arise. The Specialist is responsible for overseeing and continuously assessing and improving key processes under their purview, while also providing customer service in person and via phone and email. This position reports to the Student Solutions Specialist and Transcripts Lead.

Key Accountabilities and Responsibilities

• Processing and continuous improvement of the licensures and certification process
• Transcripts processing
• Transcripts Parchment customer service and troubleshooting
• Contribute to student success and retention by providing excellent customer service in person in 1Capen as well as via phone and email
• Maintain and update historical student records
• Perform testing and validation associated with system upgrades and enhancements

About the Office of the Registrar

The Office of the Registrar serves as the home for student academic records and related services. We preserve the integrity of the academic record and student data while providing high quality, student-centered services. We collaborate with others across the university to support the attainment of related university goals. We are a smart, innovative team of nearly 30 which seeks to regularly improve the student and faculty services that we provide. Our office is a supportive and collaborative environment where we value and respect one another, and foster enjoyment of and pride in our work. There are many opportunities for professional development and participation on working groups and committees, as well as office activities and events. Our open office is the spacious former home of an undergraduate library, and our building shares a footprint with a food court and grocery store, as well as outdoor spaces and walking paths.

• Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

• Bachelor’s degree with one (1) year professional work experience required and competencies in the following areas:
  • Interpersonal communication skills (oral and written) with tact and diplomacy exhibiting understanding, appreciation and respect for all individuals in a diverse environment
  • Strong interpersonal and organizational skills and high attentiveness to detail. Ability to work well under pressure, prioritize work, and meet deadlines.
  • Strong technological competence to learn and adapt to new applications and systems
  • Possess and display a commitment to excellence and continuous improvement
  • Strong working knowledge of MS office applications including Word, Excel, and PowerPoint.
  • Ability to work in a diverse environment exhibiting understanding, appreciation and respect for all individuals.
  • Strong verbal, written and interpersonal communication skills with ability to communicate clearly and respectfully with diverse populations.

Preferred Qualifications

• More than 1 year professional work experience in a higher education setting with a focus on student service, student record management and transcripts
• Experience troubleshooting in a technical environment
• Experience with PeopleSoft Campus Solutions

Salary Range

$51,261 - $53,500

Job Type

Full-Time

Campus

North Campus