P/T Personal Banker/Teller

UNIVERSITY CREDIT UNION; Abilene (TX); On-site; USD 53,000 - 67,000; Full time

Job summary

University Credit Union in Abilene, TX is hiring a Member Service Specialist who delivers in-person, phone, and digital channel support to members, promoting credit union products and services to build relationships. The position involves processing transactions in savings, loans, and auxiliary services.

The role requires knowledge of credit union products, collaboration with teammates, adherence to regulatory guidelines, and preferred Notary Public; CCUCF certification encouraged.

Qualifications

• Minimum 1–2 years of experience in a financial institution.
• Excellent member service and consultative sales skills.
• Ability to process transactions accurately and maintain documentation.

Responsibilities

• Delivers face-to-face/phone service and digital channel support to members.
• Promotes credit union products and services and builds member relationships.
• Processes member transactions accurately and efficiently in savings, loans, and related services.
• Assists with new memberships, share accounts, and loan funding as requested.
• Completes documentation for accounts and loans; performs file maintenance.
• Researches accounts and resolves member account problems.
• Suggests improvements to department operations.
• Performs other related duties as assigned.

Skills

Credit union products knowledge

Regulatory compliance

Team collaboration

Education

High school diploma or GED

Job description

Job Details: Job Location: ACU Credit Union - Abilene, TX 79601, Salary Range: $25.68 - $32.10 Hourly, POSITION PURPOSE/STATEMENT

Delivers on University Credit Union's CHAMPION Values to engage in behaviors that create member and team member loyalty.

Provides information and promotes credit union products and services to build relationships. Processes transactions in the general areas of savings, loans, and auxiliary credit union services.

Essential Job Functions

• Delivers face-to-face/phone service/digital channel to members requesting account assistance.
• Provides consultative services to members regarding credit union products and services by assessing the member's needs, addressing their concerns, gaining agreement, and referring to partners as needed.
• Processes member transactions efficiently and accurately with personal care. Contributes to the departmental goals by processing member requests with sense of urgency.
• May process new memberships, additional share accounts, account servicing, consumer loan requests, and general consumer loan funding as requested by members.
• Completes documentation for accounts and loans according to credit union procedures.
• Performs various file maintenance including processing requests for a change of address, check orders, and ordering debit/ATM cards, etc.
• Performs research on accounts, identifies and corrects member account problems.
• Provides suggestions for streamlining department and credit union operations.
• Performs other related duties as assigned or requested

Qualifications: Requirements

• Have working knowledge of credit union savings and consumer loan products and all services. Has basic knowledge of real estate products including types of loans.
• Must be a team player and collaborate with others.
• All team members must adhere to regulatory, compliance, and organizational guidelines.

Certification/License

• Notary Public preferred.
• Be a Certified Credit Union Financial Counselor (CCUCF) or equivalent (as agreed upon by the Vice President of Member Services or incumbent).

Education

Minimum High School Diploma or G.E.D. required.

Experience

Minimum 1 to 2 years of financial institution experience