P/T Host

Nooksack Northwood Casino; Lynden (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

Nooksack Northwood Casino is seeking a Busser to warmly greet guests, hand out menus, and guide them to appropriate tables. You will support serving staff by keeping tables clean and ensuring silverware and glasses are replenished.

Responsibilities include handling phone calls, taking to-go orders, answering menu questions, and maintaining a cheerful, professional demeanor throughout shifts. State licenses and permits are required or maintained during employment.

Qualifications

• Ability to obtain and maintain a Non-Gaming Nooksack Tribal Gaming Agency License.
• Must obtain and maintain a WA State Tips Certification.
• Must obtain and maintain a Washington State Food Handlers Permit.

Responsibilities

• Greet guests as they enter the restaurant and hand out menus.
• Seat guests and manage guest waitlists.
• Take phone calls and to-go orders; answer questions about the menu and dietary options.
• Assist servers by clearing/setting tables and refilling drinks as needed.
• Maintain a tidy dining area and support staff during shifts.

Education

WA State Tips Certification

Washington State Food Handlers Permit

High school diploma or equivalent

Job description

PURPOSE OF POSITIONHost – Busser will greet guests on their way into the restaurant, hand out menus, and show guests to the most appropriate table at their arrival. They also will assist handle customer phone calls and take to-go orders and answer any questions about the restaurant and menu, including questions about dietary restrictions and accommodations.They will be the first person our guests will see when they come into the restaurant, it’s important that they be able to maintain a professional and cheerful demeanor on shift. Must be able to handle several competing priorities.A Busser is responsible for making sure that tables are set, silverware is placed correctly and glasses stay full. They support the waiter staff to ensure all tables are set and cleared in a timely manner.REPORTING RELATIONSHIPSReports Directly to: Food & Beverage SupervisorSupervises Directly: N/AOther Important Contacts: F&B Manager, General Manager, CFO, Department Managers, Department Supervisors, TGA, EmployeesDUTIES AND RESPONSIBILITIESGreeting guests as they enter.Creating and managing guest waitlists as needed.Seating guests at tables.Finding the appropriate table for each guest according to their preferences and group size.Remembering table rotation and ensuring all servers receive the right number of guests.Engaging with guests to ensure the quality of food and customer service.Responding to client complaints and helping to resolve those complaints.Answering phone calls and taking to go orders.Memorizing the menu and dietary options.Helping out other staff members as needed during your shift.Providing great customer service at all times.Removing used plates, glasses, cutlery and napkins from tables after diners are done eatingWiping up water spills, food stains and dirt from tablesReplacing cutlery and glassware in anticipation of new dinersRefilling paper napkins, salt and pepper shakers and any other depleted condiments on the dining tableRefilling drinking glasses with waterBringing out meal orders if waitstaff are busyHandling cleaning of the dining area at the close of dayBecause of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.REQUIRED EDUCATION, EXPERIENCE AND TRAINING FOR POSITIONAbility to obtain and maintain a Non-Gaming Nooksack Tribal Gaming Agency LicenseMust obtain and maintain a WA State Tips Certification.Must obtain and maintain a Washington State Food Handlers Permit.PREFERREDHigh school diploma or equivalent preferred