(P/T) Front Desk Attendant

(USTA) United States Tennis Association; New York (NY); On-site; USD 21,025 - 29,945; Part time

Job summary

The United States Tennis Association is seeking a part-time customer service representative to work onsite at the National Tennis Center in New York. The role involves ensuring excellent customer service for players, assisting with court reservations, and handling transactions. Candidates must possess strong communication skills and availability during weekends and evenings.

With a maximum of 28 hours per week, the hourly wage is set at $18.50. USTA encourages applicants from all backgrounds and experiences to apply!

Qualifications

• Excellent customer service, phone manner, and communication skills.
• Must have weekend and evening availability.
• Ability to remain calm and focused in fast-paced, stressful situations.

Responsibilities

• Practice excellent customer service standards while welcoming and greeting players.
• Assist guests with court time and proper program/event placement.
• Responsible for all POS transactions and receipts.
• Update patron profiles timely and accurately.

Skills

Customer service skills

Communication skills

Computer skills

Bilingual

Job description

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don’t worry, you can still find yourself in the game!

The Role

• Practice excellent customer service standards at all times while welcoming and greeting all players, students, and patrons.
• Assist all guests with court time and proper program/event placement.
• Responsible for all POS transactions and receipts.
• Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system as well as assisting patrons with program registrations and program offerings.
• Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
• Assist Program’s department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager.
• Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
• Properly account for any money transactions during shift.
• Operate light panels for indoor / outdoor courts and monitor usage.
• Monitor court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
• US Open duties as assigned.

Who You Are

• Excellent customer service, phone manner, and communication skills.
• Possess computer skills.
• Must have weekend and evening availability.
• Bilingual a plus, but not necessary.
• Project a professional company image at all times.
• Ability to remain calm and focused in fast-paced, stressful situations.
• Position is considered onsite and site specific at the NTC.
• Position is part time; max. 28 hours per week.

Hourly Wage: $18.50 per hour

Come one, come all

We strongly encourage you to apply if you’re interested; all unique backgrounds and experiences welcome!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.