P/T Customer Service Agent - $20.74

Europcar Group; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Europcar Mobility Group in Seattle is seeking friendly, customer-focused team members to support customers, manage details with accuracy, and keep operations running smoothly at the rental counter.

You will be part of the Ready Line, process vehicle returns, and monitor the exit booth, ensuring correct paperwork, clear charges, and a positive experience for every guest.

Qualifications

• Strong customer-service instincts and a friendly demeanor.
• Excellent communication and ability to stay organized in a fast-paced environment.
• Attention to detail in paperwork, mileage logs, and charges.

Responsibilities

• Support the Ready Line: keep vehicles ready, organized, and presentable; report servicing needs; help customers locate vehicles and assist with luggage.
• Process Vehicle Returns: greet customers, inspect vehicles, document mileage/fuel, check for damage, secure keys and finalize paperwork with customers.
• Monitor the Exit Booth: verify rental agreements, obtain signatures, maintain a clean booth, and provide helpful information for a smooth close.

Skills

Customer service

Team player

Attention to detail

Communication

Job description

Job Description

We’re seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit.

You will:

• Support the Ready Line: Keep the ready line clean, organized, and presentable. Inspect vehicles for quality standards and report any that require servicing immediately. Ensure each vehicle includes a correct and complete checkout slip. Help customers locate their reserved vehicle and assist with luggage when required.


• Process Vehicle Returns: Welcome customers back with a friendly, professional attitude. Inspect returned vehicles, document mileage/fuel levels, and identify any damage. Secure keys, remove personal items, and complete paperwork to report issues. Review final rental charges with customers and answer questions clearly.


• Monitor the Exit Booth: Verify rental agreements and ensure all information is complete and accurate. Scan and organize documents for smooth processing. Obtain customer signatures and maintain a clean, professional booth environment. Offer helpful information, wish customers a safe trip, and close out the interaction with excellence.

What makes you a Great Fit:

• Current Driver's License - required Providing consistent, friendly service at every touchpoint.


• Performing additional duties as assigned to support overall operations.


• A positive, approachable demeanor with strong customer-service instincts


• Attention to detail and comfort with paperwork and accuracy


• Ability to stay organized in a high-traffic environment


• Strong communication skills and a team-oriented mindset


• Eligibility for benefits, paid time off, and other state-regulated provisions for part-time employees varies by state and employment status. Any benefits that apply will be provided in accordance with the laws and regulations of the state in which the employee works.

Applications for this position will be accepted on an ongoing basis until the role is filled. There is no predetermined closing date, and candidates may be considered as applications are received.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

About Europcar Mobility Group

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !