Customer Service Agent - $20.74

Fox Rent A Car; Seattle (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Job summary

Fox Rent A Car is hiring Customer Service Agents in Seattle. You’ll be the face of the brand, greeting customers, preparing vehicles, and guiding them through the rental and return processes. Expect to handle inspections, paperwork, and customer inquiries with a positive, problem-solving attitude.

The roles require a valid driver’s license and a high school diploma or equivalent. The position pays hourly and offers benefits and a typical, on-site work environment at our Seattle location.

Qualifications

• Top-notch people skills and a friendly demeanor.
• Patience and understanding throughout the rental experience.

Responsibilities

• Ready Line Agent responsibilities: maintain a clean ready line area; ensure vehicles are cleaned and prepped; inspect vehicles for quality; facilitate exchanges or upgrades; confirm checkout slips accompany each vehicle; assist customers in locating vehicles and handling luggage; move and park vehicles as needed.
• Return Agent responsibilities: warmly welcome returning customers; inspect vehicles for damage and fuel; secure keys and belongings; complete paperwork for damages; review final rental contracts with customers; perform other duties as assigned.
• Exit Booth Agent responsibilities: verify rental agreements before checkout; greet customers exiting the facility; scan and manage documents; obtain customer signatures; keep exit booth clean; provide local information and safe journey tips; perform other duties as assigned.

Skills

People skills

Education

Valid Driver's License

High School Diploma or equivalent

Job description

Job Description Every touchpoint matters — and you make each one count. At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.

Responsibilities

Ready Line Agent

• Maintain a clean, organized, and presentable ready line area
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
• Inspect vehicles for quality standards and promptly pull any that need servicing
• Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests
• Confirm that an adequately completed checkout slip accompanies each vehicle
• Assist customers in locating their rental vehicle and help with luggage when necessary
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed
• Perform other duties as assigned to support business needs and objectives

Return Agent

• Provide a warm, friendly welcome to all returning customers
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
• Secure vehicle keys and ensure all personal belongings are safely removed
• Complete and submit the required paperwork to notify management of any mechanical damage or issues
• Review the final rental contract with the customer, clearly explaining all charges
• Perform other duties as assigned to support business needs and objectives

Exit Booth Agent

• Verify the completion and correctness of customer rental agreements before finalizing checkouts
• Greet customers with enthusiasm and professionalism as they exit the facility
• Efficiently scan and manage all necessary documents
• Obtain the customer's signature on the checkout slip
• Keep the exit booth clean and organized, inside and out
• Send customers off with a safe journey and helpful local information
• Perform other duties as assigned to support business needs and objectives

Education & Experience

• Valid Driver's License
• High School Diploma or equivalent

Requirements

We're Looking For Top-notch people skills Ability to troubleshoot with a smile Patience and understanding throughout the rental experience

This role is non-exempt and pays $20.74 an hour

Benefits

• Employees have access to comprehensive medical, dental, and vision insurance with prescription savings, along with a 401k retirement plan.
• The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location.
• Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits.
• Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance.
• Identity theft protection and legal benefits round out the package.

About the Employer

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: "If you can’t afford to buy a car, why not rent one when you need it?" His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !