P/T Customer Service Agent - $17.50

Fox Rent A Car Inc.; Burbank (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Fox Rent A Car in Burbank, CA is seeking Ready Line and Return Agents to deliver warm, efficient service at checkout and return. You will inspect vehicles, verify fuel and mileage, secure keys, and explain rental charges to customers with a friendly, professional approach.

Responsibilities include maintaining the ready line, ensuring cars are clean and prepped, and assisting customers with car location and luggage as needed. A team-focused attitude is essential.

Qualifications

• Top-notch people skills are required.
• Polite, friendly demeanor with customers.
• Ability to handle rental interactions and explain charges clearly.

Responsibilities

• Provide a warm, friendly welcome to returning customers.
• Conduct thorough vehicle inspections, note damage, record mileage and fuel levels.
• Secure keys and remove belongings from returned vehicles.
• Submit paperwork to notify management of mechanical issues.
• Review final rental contracts and explain charges to customers.
• Maintain a clean ready line area and ensure vehicles are cleaned and prepped.
• Facilitate vehicle exchanges or upgrades per customer requests.
• Assist customers in locating rental cars and help with luggage as needed.
• Support smooth vehicle flow by moving and parking cars within the facility.

Skills

People skills

Troubleshooting with a smile

Patience and understanding

Education

High School Diploma or equivalent

Valid Driver's License

Job description

Job Description Every vehicle is ready. Every customer is welcome. Every time. At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless experiences that keep customers coming back.

Your Primary Focus Is To As a Return Agent:

• Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor
• Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
• Secure the vehicle keys and ensure all personal belongings and luggage are safely removed
• Complete and submit the required paperwork to notify management of any mechanical damage or issues
• Review the final rental contract with the customer, clearly explaining all charges
• Perform other duties as assigned to support business needs and objectives

As a Ready Line Agent:

• Maintain a clean, organized, and presentable ready line area
• Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
• Inspect vehicles for quality standards and promptly pull any that need servicing
• Facilitate vehicle exchanges, swaps, or upgrades based on customer requests
• Confirm that an adequately completed checkout slip accompanies each vehicle
• Assist customers in locating their rental cars and help with luggage when necessary
• Support the efficient flow of vehicles by moving and parking cars within the facility as needed
• Perform other duties as assigned to support business needs and objectives

Education & Experience

• Valid Driver's License
• High School Diploma or equivalent

We're Looking For Top-notch people skills

• Ability to troubleshoot with a smile
• Patience and understanding throughout the rental experience

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a \"value for money\" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created \"L'Abonnement Automobile\": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !