P&P Analyst

Selene Finance LP; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP in Nashville seeks an experienced documentation governance professional to lead policy development, procedure maintenance, and governance across mortgage servicing functions.

You will translate regulatory and audit-driven changes into executable updates, manage change control, and produce executive‑level reporting; strong writing, detail orientation, and cross-functional collaboration are essential.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years in mortgage servicing, operations, compliance, risk, or policy development.
• Experience with change control, documentation governance, and approval workflows.
• Strong written communication translating processes into clear documentation.
• Ability to manage priorities and coordinate cross-functional input.

Responsibilities

• Lead the development, review, revision, and maintenance of servicing policies and procedures.
• Assess documentation and controls for governance, regulatory impacts, and gaps.
• Serve as SME for policy governance, documentation standards, and workflows.
• Lead cross-functional discussions to address documentation gaps and changes.
• Translate regulatory and audit-driven changes into executable updates.
• Monitor document inventory, review cycles, aging, and SLA performance.
• Prepare executive-level reporting on readiness, governance, and audits.
• Provide guidance to junior documentation contributors.

Skills

Policy documentation

Cross-functional collaboration

Regulatory compliance

Technical writing

Process documentation

Governance

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Word

Microsoft Excel

PolicyTech

SharePoint

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Key Responsibilities

• Lead the development, review, revision, and maintenance of servicing policies, procedures, and process documentation across mortgage servicing functions.
• Assess documentation, processes, and controls to identify gaps, regulatory impacts, and opportunities to strengthen governance and execution.
• Serve as a subject matter expert for policy and procedure governance, documentation standards, and approval workflows.
• Lead cross-functional discussions to resolve documentation gaps and align procedural changes.
• Translate business, regulatory, investor, and audit-driven changes into executable policy and procedure updates.
• Monitor document inventory, review cycles, aging items, and SLA performance; raise risks or delays as needed.
• Prepare executive-level reporting on documentation readiness, governance adherence, change implementation, and audit/exam preparedness.
• Provide guidance and support to less experienced documentation contributors.

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, Communications, or a related field, or equivalent work experience.
• 5+ years of experience in mortgage servicing, operations, compliance, risk, quality assurance, policy/procedure development, technical writing, process documentation, or operational governance.
• Experience supporting regulated financial services processes, including change control, documentation governance, controls, review/approval workflows, or procedure management.
• Strong written communication skills with the ability to translate servicing processes and requirements into clear, user-friendly documentation.
• Ability to manage priorities, coordinate cross-functional input, and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Proficiency in document repository and publication tools such as PolicyTech, SharePoint, or similar platforms.
• Strong attention to detail, organization, analytical thinking, and document library management skills.

Preferred Qualifications

• Experience establishing or enhancing change control, policy, and procedure governance frameworks, processes, and standards.
• Experience supporting audit response, exam readiness, remediation, internal controls, or operational risk management.
• Experience partnering with Compliance, Risk, Legal, Quality Assurance, Training, and Operations on documentation impacts and updates.
• Experience developing metrics or reporting for document governance, review cycles, aging items, SLA adherence, or change readiness.

Why Selene?

BenefitsSelene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)