P&OE Operations Manager

City of New York; New York (NY); On-site; USD 110,000 - 125,000; Full time

Job summary

The New York City Housing Authority (NYCHA) is seeking an Administrative Project Manager to support the Head of Project Operations & Excellence in advancing capital delivery and operational performance.

This role focuses on developing cohesive strategies for project controls, PMIS (e-Builder), and business process improvements across Asset & Capital Management, with cross‑functional collaboration and executive reporting responsibilities.

Qualifications

• Bachelor's degree in engineering, architecture, public administration, business administration, or related field; five years of project planning/administration experience; two years in supervisory role.
• Alternative: four-year high school diploma plus nine years of experience with administrative/managerial duties; substitution rules apply.

Responsibilities

• Assist Head of P&OE in developing and executing a cohesive strategy to enhance Project Controls, PMIS/e-Builder, Business Process Improvement, and Performance Reporting.
• Lead and coordinate strategic initiatives to improve project delivery, data utilization, technology integration, and standardization.
• Support development and implementation of project controls frameworks, PMIS governance, and performance management programs.
• Serve as liaison between P&OE and business units to facilitate cross-functional coordination and resolve operational challenges.
• Lead special projects and executive reporting initiatives for the Head of P&OE.
• Analyze portfolio performance and operational data to identify opportunities for continuous improvement.
• Prepare executive-level reports and briefing materials for senior leadership.

Skills

Administrative experience

Project management

Leadership

Interagency collaboration

Education

Bachelor's degree in engineering or related field

High school diploma with 9 years experience

Tools

PMIS/e-Builder

Job description

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio – one of the largest in NY State – as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can be found on our website at: Modernizing NYCHA Properties.

Project & Operational Excellence is looking to hire a P&OE Operations Manager. The P&OE Operations Manager will provide strategic support to the Head of Project Operations & Excellence (P&OE) in executing departmental priorities and advancing operational excellence initiatives across A&CM. The position will help drive organizational effectiveness, project delivery improvement, project controls governance, PMIS strategy, business process transformation, and performance management initiatives.

Key Responsibilities

• Assist the Head of P&OE in developing and executing a cohesive strategy to enhance the effectiveness of Project Controls, PMIS/e-Builder, Business Process Improvement, Performance Reporting, and Operational Excellence functions.


• Lead and coordinate strategic initiatives aimed at improving project delivery, data utilization, technology integration, process standardization, and service delivery across A&CM.


• Support development and implementation of project controls frameworks, PMIS governance, performance management programs, and business process improvement initiatives.


• Serve as a liaison between P&OE and business units across A&CM, facilitating cross-functional coordination and helping resolve operational challenges impacting capital project delivery.


• Lead special projects and strategic initiatives on behalf of the Head of P&OE, including organizational improvement efforts, executive reporting initiatives, and implementation of new business practices and technologies.


• Analyze portfolio performance, operational data, and organizational metrics to support executive decision-making and identify opportunities for continuous improvement.


• Prepare executive-level reports, presentations, recommendations, and briefing materials for senior leadership and key stakeholders.


• Represent the Head of P&OE in meetings, working groups, and strategic initiatives as assigned.

NOTE: Due to the existence of a civil service list, candidates must have permanent civil service status in the title of Administrative Project Manager to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Additional Information

• INTERAGENCY TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED IS FOR THE SAME TITLE.


• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).


• NYCHA residents are encouraged to apply.


• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE PROJECT MANAGER - 8300B

Minimum Qualifications

• A baccalaureate degree from an accredited college in engineering, architecture, landscape architecture, business administration, or public administration, and five years of full-time satisfactory experience in the planning, administering or expediting of engineering design, and/or construction, or coordinating a very large engineering project, two years of which must have been in an administrative, managerial, executive or supervisory capacity; or


• A four year high school diploma or its educational equivalent and nine years of experience as described in \"1\" above; two years of which must have been in an administrative, managerial, executive or supervisory capacity; or


• Education and/or experience equivalent to \"1\" or \"2\" above. An accredited Master's degree in one of the disciplines described in \"1\" above, a law degree, or a valid New York State license as a Professional Engineer or Registered Architect or Landscape Architect may be substituted for one year of the required experience. However, all candidates must have the two years of the administrative, managerial, executive or supervisory experience as described in \"1\" above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary: $110,000.00 – $125,000.00