Senior Advisor for Modernization Programs

City of New York; New York (NY); On-site; USD 130,000 - 165,000; Full time

Job summary

New York City Housing Authority (NYCHA) seeks a Senior Advisor to Modernization Programs to align Operations with PACT, the Trust and CompMod. You will drive program pipelines, coordinate with Strategy & Innovation, and oversee budgets and trainings for staff across modernized properties.

This role reports to the COO and requires strong leadership, communication, and project management to ensure smooth transitions to Section 8 and related program goals.

Qualifications

• Bachelor's degree and four years of full-time experience in a large government agency or business firm.
• At least 18 months in a responsible administrative, consultative, managerial or executive capacity.
• Education and/or experience equivalent to the above with eighteen months of relevant experience.

Responsibilities

• Serve as COO’s liaison to NYCHA programs such as PACT, the Trust, and CompMod and ensure boroughs, neighborhoods, and properties have updated, transparent information.
• Develop clear programmatic pipelines and lead process improvements for Operations' engagement with each program.
• Coordinate with Strategy & Innovation to develop an effective operating model for Trust sites, including M&O budgets.
• Review and facilitate operational changes for successful management of CompMod sites.
• Coordinate with Learning & Development to plan trainings for staff at modernized properties to match new equipment systems.
• Support Real Estate, Public Housing Tenancy Operations and Property Management Operations in conversion readiness to Project-Based Section 8 via Trust or PACT.
• Lead project management for all operations-focused workstreams for Trust sites, including IT, property transition, hiring, and Section 8 lease signing.
• Visit NYCHA developments and Borough offices to resolve issues affecting Property Management Operations.
• Help coordinate major modernization efforts including voting, relocation, lease signing, and related activities.
• Participate in construction scoping discussions to ensure Operations requirements are represented.

Skills

Excellent Communicator

Liaison & Partner

Project Manager

Performance Tracking

Integrity

Humility

Education

Bachelor's degree

Job description

THE ACTUAL SALARY RANGE FOR THIS POSITION IS $130,000 - $165,000.

THE New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 152,000 apartments and over 370,000 residents. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA also administers a citywide Section 8 leased housing program that serves over 200,000 tenants. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including: Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections. Under the direction of the Chief Operating Officer (COO), the Senior Advisor for Modernization Programs will be the point of contact and coordination between Operations, the Real Estate Development Department, and the Asset & Capital Management Department for planning and implementation of NYCHA’s major modernization efforts. NYCHA has three major modernization programs: Permanent Affordability Commitment Together (PACT), the Housing Preservation Trust (Trust), and Comprehensive Modernization (CompMod). These three programs operate somewhat differently, are managed by different teams within the organization, and require varying types of involvement and collaboration with Operations. The Senior Advisor will be tasked with enhancing Operations engagement to include engagement between and coordination with these programs and thus ensuring smoother and more effective program implementation.

Primary Responsibilities

• Serve as the COO’s primary liaison to NYCHA programs such as PACT, the Trust, and CompMod and ensuring that Boroughs, Neighborhoods, and individual properties are given updated and transparent information to prepare for program requirements and operational needs.
• Work closely with the modernization programs to develop clear programmatic pipelines and to lead process improvement efforts for how Operations engage with each program.
• Coordinate with Strategy & Innovation and other teams to develop an effective and efficient operating model for Trust sites, including preparing Maintenance & Operations (M&O) budgets.
• Review and help facilitate potential operational changes required for successful management of CompMod sites.
• Coordinate with Learning & Development to plan and implement all required trainings for staff working at modernized properties to ensure skill sets match new equipment systems and service goals.
• Support the Real Estate Department, the Public Housing Tenancy Operations team, and Property Management Operations in ensuring developments are prepared to convert to Project-Based Section 8, via either the Trust or PACT programs.
• Lead project management efforts for all operations-focused workstreams for the Trust sites, including IT, property transition, hiring, and conversion to Section 8 -- with a special focus on the Section 8 lease signing process.
• As needed, visit and work from NYCHA developments and Borough offices to address and resolve various issues affecting Property Management Operations; work closely with Property Management to ensure they have what they need to be successful in working with the modernization programs.
• Help coordinate major conversion and modernization efforts including voting, relocation, lease signing, and other efforts as needed.
• Participate in construction scoping discussions and ensure Operations requirements are represented in project scopes.

Act as Proxy of the COO

• Represent COO in meetings and on committees.
• Collaborate with the senior management team and provide project management and support, where necessary.
• Diagnose and troubleshoot key organizational challenges, as needed, on behalf of the COO.

Special/Strategic Projects

• Support high-priority projects related to conversions and modernizations on an as-needed basis (for example, implementation of the Fulton Elliott-Chelsea Bridge Plan).
• Evaluate, plan, and execute potential operational partnerships with development partners, including joint management prior to conversion and targeted system management post conversion.
• Oversee metric tracking and coordinate comparative data analysis of impact of modernization programs on residents and operations.

Additional Information

• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

SPECIAL ASSISTANT TO THE DEPUT - 95725

Minimum Qualifications

• A baccalaureate degree from an accredited college and four (4) years of satisfactory, responsible, full-time experience in a large government agency or business firm with programs in the field of housing, real estate/management, housing construction, engineering or a related field of which at least eighteen (18) months must have been in a responsible administrative, consultative, managerial or executive capacity; or
• Education and/or experience equivalent to "1" above. However, all candidates must possess eighteen (18) months of administrative, consultative, managerial or executive experience as described above.

Preferred Skills

Key Competencies - Excellent Communicator - Ability to communicate expertly and clearly, both written and verbal, to think on one’s feet with a calm and pleasant demeanor to artfully influence and persuade, and to render diplomatic approaches while remaining focused on the agency’s goals and priorities. - Liaison & Partner - Establish a strong network of relationships amongst Operations staff and other parts of the organization and develop creative partnerships to add value for residents or the agency. - Project Manager - A 'nimble' thinker who is results-oriented and deadline-driven, and possesses the ability to work independently as well as collaboratively, and to shift priorities in an ever-changing work environment can get things done quickly and accurately and is skilled at problem solving in order to expertly field both internal and external requests. - Performance Tracking - Understanding operations dashboards and have the ability to use this information to guide modernization planning. - Integrity - Possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality. - Humility - Comfortable leading as well as executing and taking constructive input from multiple sources. Ability to work independently and with minimal direction with strong attention to detail.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $83,718.00 – $165,000.00