P&C Product Management Director - State Management

usaa; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

USAA is seeking a Director/Analyst to support P&C Personal Lines products for Arkansas and Louisiana. You will set strategic vision and drive multi-year state strategies, balancing profitability with growth, while collaborating with executives and regulators.

Remote-eligible in the continental U.S. with travel; on-site four days per week if within 60 miles of a USAA office. You will lead analytics, report building, and cross-functional partnerships to deliver market-shaping outcomes.

Qualifications

• Eight years of product or program management experience analyzing data and developing recommendations.
• Four years of P&C experience.
• Experience creating product briefings for executive leadership.
• Strong understanding of market dynamics and regulatory considerations.

Responsibilities

• Analyze state-specific P&L and marketing strategy; assess impact of investments on P&L results.
• Provide guidance on financial and customer-related concerns using multiple data sources (SAS, SQL, Tableau, R).
• Lead design, development, implementation, and maintenance of P&C products; drive value with business partners.
• Build partnerships with stakeholders and regulators to align state strategy and ensure compliance.
• Develop and present insights to executives; create 360-degree membership views and growth opportunities.
• Create complex reports to monitor performance and communicate results.
• Define KPIs with stakeholders and monitor trends to minimize risk and improve performance.
• Lead market analysis and evaluate product performance to inform regional decisions.
• Collaborate with Government & Industry Relations, Legal, and Compliance on regulatory relationships.
• Mentor team members with coaching and training on processes supporting product lines.

Skills

Data analysis

Executive presentation

Stakeholder management

Regulatory knowledge

P&C product management

Education

Bachelor's degree in Business/Marketing/SC/Statistics

Advanced Business degree

Tools

SAS

SQL

Tableau

R

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

This role is a non-people leading Director/Analyst role that will support P&C Personal Lines products for our members for the states of Arkansas/Louisiana for the Go-To-Market Team.

As a dedicated P&C Product Development Director you are accountable for the achievement of property and casualty insurance (P&C) profit and growth targets in assigned state(s). You will develop strategic vision and tactical plans that will profitably expand USAA product line market share. You will also focus on state-specific competitive and financial KPIs to anticipate and react to potential trends. Identifies opportunities to make state level impacts across P&C, which drive best practices and innovation across the organization.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Works with large data sets and leads business analysis of state-specific P&L and marketing strategy and the impact of marketing investments to influence P&L results.
• Provides guidance on key financial and customer-related concerns from executives leveraging multiple data sources including SAS, SQL, Tableau, R, etc.
• Leads the design, development, implementation, and maintenance of the P&C insurance products through deliver value as a leader in collaborating with business partners.
• Builds relationships and partnerships to collaborate with internal stakeholder's partners to develop insights to develop and execute on multi-year state strategy. Maintains partnerships with external regulators to bring strategic actions to market.
• Directs and executes data analytics with internal stakeholders to identify growth opportunities, build a 360-degree view of the membership and presents key learnings.
• Builds complex reports using data tools to monitor business performance and communicate results.
• Works directly with stakeholders to understand business objectives, define key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.
• Leads comprehensive market analysis and evaluates product performance metrics to help facilitate decision making at regional/ countrywide level.
• Maintains partnerships with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationship with local regulatory agencies and industry organizations.
• Facilitates development of team members by providing guidance, coaching, and training of processes and procedures in support of product line initiatives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Marketing, Supply Chain, or Statistics; OR 4 years of relevant education and/or experience.
• 8 years of relevant product or program management experience analyzing data and developing recommendation, or an advanced degree in Business, with 6 years of product or program management experience.
• 4 years of P&C experience.
• Extensive experience in creating product briefings and presenting to executive leadership.
• Demonstrated experience in independently conducting product analysis & gaining an in depth understanding of market dynamics including competitor underwriting initiatives, rate level analysis.
• Strong interpersonal and relationship management skills with an emphasis on customer focus, collaboration and partnering to obtain results.
• Advanced knowledge of applicable product related regulations, and risk and compliance requirements.

What sets you apart:

• Product: Experience with Arkansas/Louisiana P&C product management (to include state regulations and marketplace).
• Data Analytics: Confirmed sophisticated data analytical experience and the ability to demonstrate the skills for pulling data as well as analyzing trends to make recommendations to leadership.
• Communication: Ability to articulate complex findings with clarity and impact through compelling written and verbal communication. You will regularly present to executive leadership and key business partners, influencing decision making and strong collaborative relationships.
• Technical Tools: Mastery