P&C Insurance Business Analyst – Digital Services

Crum & Forster; New Jersey; On-site; USD 72,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

401K match

Employee stock purchase plan

Paid time off

Tuition reimbursement

Career development

Job summary

Crum & Forster is seeking a Business Analyst to join the Surplus & Specialty Lines Digital Services team, supporting underwriting, claims, and billing & collections. You will gather requirements, analyze data, and contribute to designing and deploying efficient systems across multi-functional units.

The role requires 2-5+ years in P&C insurance, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree plus 2-5+ years relevant experience working in a Business Analyst capacity within P&C Insurance.
• Experience in design, development, and implementation of software solutions, systems, or products in support of underwriting, financial or claims application systems.
• Experience working with Duck Creek Policy or similar platforms to support P&C insurance and digital transformation programs.
• Comprehensive understanding of the organization’s goals and objectives.
• Good analytical and creative problem-solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical, efficient, with keen attention to detail.
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed.
• Ability to adhere to established priorities and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Responsibilities

• Participate in meetings with business unit leadership, systems owners, and end users to define system requirements, and identify existing issues.
• Participate in meetings with business and IT Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Participate in design sessions to prototype new systems to enhance business processes, operations, and information process flow.
• Participate in roadmap planning based on the defined goals, objectives and priorities of the assigned business units.
• Adheres to scope and parameters of systems analysis to define predictable outcomes and action plans.
• Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization.
• Adhere to established project timeline for delivery of project milestones, and communication plan for reporting project status.
• Provide systems models, specifications, diagrams, and charts to provide direction to development teams, as required.
• Identify the cause for issues based on the findings, complete with probable causes and viable solutions.
• Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems.
• Coordinate testing of application systems, including end-user acceptance, and quality assurance reviews, for modified and new systems, and other post-implementation support.
• Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed.

Skills

Business Analysis

P&C Insurance knowledge

Data analysis

Requirements gathering

Communication skills

Team collaboration

Problem-solving

Education

Bachelor's degree

Tools

Duck Creek Policy

Job description

Crum & Forster is seeking a Business Analyst to join the Surplus & Specialty Lines Digital Services team, supporting underwriting, claims, and billing & collections. You will gather requirements, analyze data, and contribute to designing and deploying efficient systems across multi-functional units.

The role requires 2-5+ years in P&C insurance, strong communication, and the ability to work in a fast-paced environment.