Ownership Advisor

hendrick; United States; Presencial; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

Hendrick Acura in Charlotte, NC seeks a detailed, customer-focused coordinator for lease and fleet vehicle processing. You will manage pickup, delivery, paperwork, and inquiries, ensuring vehicles are ready and compliant.

The role requires automotive exposure, strong Microsoft Office use, and solid communication. Regular attendance and collaboration with managers are essential for customer satisfaction and CSI goals.

Formación

• Prior customer service experience with good organizational skills.
• Automotive field of study or experience.
• High School Diploma is required.

Responsabilidades

• Coordinate delivery with customers for leased and/or fleet vehicles.
• Ensure vehicles are detailed, fueled, and ready in the delivery area.
• Answer questions about the vehicle, paperwork, and lease agreement.
• Coordinate return of leased and/or fleet vehicles.
• Handle paperwork for leased and/or fleet vehicles.
• Work with department managers to ensure customer satisfaction.
• Maintain CSI at or above company standards.
• Maintain an organized, clean and safe work area.
• Participate in required training.
• Record hours worked accurately in the timekeeping system.
• Follow Safeguards rules and company policies.
• Observe all safety rules and regulations.
• Other duties as assigned.

Conocimientos

Customer service

Microsoft Office

Dealership Management System

Communication skills

Math ability

Educación

High School Diploma

Automotive Field of Study

Herramientas

Dealership Management System

Web-based applications

Descripción del empleo

Hendrick Acura

Location: 6824 E. Independence Blvd, Charlotte, North Carolina 28227

Summary: Responsible for effectively managing the collection and inspection for all Lease and/or Fleet Vehicles from the start to end of the leasing term. Responsible for ensuring all rechargeable costs are charged to the customer as and when appropriate, along with dealing with supplier invoices.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Coordinates delivery with customer for leased and/or fleet vehicles
• Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
• Answers questions from the customer about the vehicle, paperwork, and lease agreement
• Coordinates with customers the return of leased and/or fleet vehicles
• Responsible for any necessary paperwork associated with leased and/or fleet vehicles
• Works closely with department managers to ensure customer satisfaction
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education

• High School Diploma

Field of Study/Work Experience

• Automotive

Desired Work Experience

• up to 3 years

Education/Experience

Prior customer service experience in addition to good organizational skills.

Certificates and Licenses

• Valid Driver's License

Computer Skills

Intermediate knowledge of Microsoft Office Products. Intermediate ability and knowledge of the Dealership Management System and web based applications.

Communication Skills

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

Environment Demands

Duties are performed throughout the dealership but mainly in Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability

Ability to add, subtract, multiply and divide.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

• Servant Leadership

  Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

• Teamwork through Trust & Respect

  Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

• Integrity

  Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

• Commitment to Customer Enthusiasm

  Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

• Passion for Winning

  Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

• Accountability at All Levels

  Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

• Commitment to Continuous Improvement

  Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The emp