Ownership Advisor

Hendrickauto; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Hendrick Acura is seeking a Leasing Coordinator to manage the end-to-end process for leased and fleet vehicles. You will coordinate delivery and pickup, handle paperwork, and ensure vehicles are inspection-ready and customer-ready throughout the leasing term.

The role emphasizes strong customer service, attention to detail, and collaboration with dealership managers to maintain satisfaction and operating efficiency.

Qualifications

• High School Diploma required.
• Automotive field experience preferred.
• Up to 3 years of work experience.
• Prior customer service experience recommended.
• Valid Driver’s License required.
• Intermediate knowledge of Microsoft Office products.
• Familiarity with the Dealership Management System and web-based applications.
• Strong communication skills, both verbal and written.
• Regular and predictable attendance with shift variability.

Responsibilities

• Coordinate delivery with customers for leased/fleet vehicles.
• Ensure vehicles are detailed, fueled, with requested accessories, and in delivery area.
• Answer customer questions about vehicle, paperwork, and lease agreement.
• Coordinate return of leased/fleet vehicles with customers.
• Handle necessary paperwork for leased/fleet vehicles.
• Work with department managers to maintain customer satisfaction.
• Maintain CSI at or above company standards.
• Keep work area organized, clean, and safe.
• Participate in required training and timekeeping.
• Follow Safeguards rules and company policies.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Time management

Education

High School Diploma

Tools

MS Office

DMS

Web-based apps

Job description

Location

Hendrick Acura Location: 6824 E. Independence Blvd, Charlotte, North Carolina 28227

Summary

Responsible for effectively managing the collection and inspection for all Lease and/or Fleet Vehicles from the start to end of the leasing term. Responsible for ensuring all rechargeable costs are charged to the customer as and when appropriate, along with dealing with supplier invoices.

Supervisory Responsibilities

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Coordinates delivery with customer for leased and/or fleet vehicles
• Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
• Answers questions from the customer about the vehicle, paperwork, and lease agreement
• Coordinates with customers the return of leased and/or fleet vehicles
• Responsible for any necessary paperwork associated with leased and/or fleet vehicles
• Works closely with department managers to ensure customer satisfaction
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• Desired Education: √ High School Diploma
• Field of Study/Work Experience: √ Automotive
• Desired Work Experience: √ up to 3 years
• Education/Experience: Prior customer service experience in addition to good organizational skills.
• Certificates and Licenses: √ Valid Driver’s License
• Computer Skills: Intermediate knowledge of Microsoft Office Products.
• Intermediate ability and knowledge of the Dealership Management System and web based applications.
• Communication Skills: Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
• Environment Demands: Duties are performed throughout the dealership but mainly in Sales showroom. Heavy standing work. Work includes frequent clerical and administrative responsibilities in addition to frequent contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities, indoors and outdoors. Due to the nature of this position, employee may be exposed to various work environments.
• Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-one and small group situations to customers and other employees.
• Math Ability: Ability to add, subtract, multiply and divide.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Additional Notes

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared because whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.