Owner Services Representative

Four Seasons Hotels and Resorts; Carlsbad (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Hourly rate: $24.25

401(k) Retirement Savings Plan

Excellent training and development

Exclusive employee discounts

Complimentary dry cleaning

Complimentary employee meals

Job summary

Four Seasons Residence Club Aviara in Carlsbad, CA seeks an Owner Service Representative to provide friendly, professional service to owners and guests, explain use privileges, and relay information to supporting departments.

Responsibilities include maintaining owner files, answering questions, handling complaints, and generating daily reports. You will assist with reservations, data entry, and routine communications to ensure top-tier service.

Qualifications

• Proficiency in the English language with excellent written and reading skills.
• Strong mathematical and analytical skills.
• Previous computer training or experience.
• Excellent customer service skills; typing skills preferred.
• Proficiency in a second language is an asset.

Responsibilities

• Maintain accurate and up-to-date owner files and records.
• Ascertain owner/guest needs and correctly answer questions and concerns.
• Manage owner and guest complaints alongside management, ensuring timely actions.
• Generate reports, spreadsheets and tracking for manager review.
• Build and update owner files and verify accuracy of data and charts.
• Quote and manage room and rate availability for current and future dates.

Skills

English proficiency

Analytical skills

Mathematical skills

Computer skills

Customer service

Typing skills

Second language

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role

At Four Seasons Residence Club Aviara, the Owner Service Representative consistently displays a friendly, courteous, and professional demeanor when interacting with owners and guests as well as clearly explaining owner use privileges and communicating any necessary information or requests to supporting departments.

What you will do:

• Maintain accurate and up-to-date owner files and records
• Ascertain owner/guest needs and correctly answer questions and concerns
• Managing owner and guest complaints alongside management, ensuring they are well informed of any actions taken.
• Generate reports, spreadsheets and tracking for manager review.
• Building owner files, updating spreadsheets, verify for accuracy and understand charts to determine availability.
• Accurately maintain owner files, records, and all pertinent updated information.
• Quote and be familiar with room and rate availability for current and future dates and correctly process reservation requests.
• Conduct timely research on owner issues.
• Be familiar with room and rate availability for current and future dates
• Handle multiple tasks simultaneously, prioritizing and completing tasks efficiently, and working independently with little or no supervision.
• Perform extensive data entry
• Creating daily, weekly, and monthly reports.
• Managing a multi phone line system and recite all information regarding Residence Club facilities.
• Assist owners with use privileges, such as, split weeks, double usage, and exchanges, and handling Concierge-like requests.
• Respond properly to any Residence Club emergency or safety situation.
• Perform other duties and projects as assigned by management.

What you bring:

• Proficiency in the English language and excellent written and reading skills
• Strong mathematical and analytical skills
• Previous computer training or experience
• Excellent customer service skillsTyping skills preferred
• Proficiency in a second language is an asset

What we offer:

• Hourly Rate: $24.25
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours:

• Full time
• Weekdays

Four Seasons is an Equal Opportunity, Aff... To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal