Owner Connections Process Lead

Polaris Industries; Plymouth (MN); On-site; USD 73,000 - 96,000; Full time

Benefits offered by this job

Profit sharing

ESOP

401(k) matching

Health insurance

Dental & vision

Paid time off

Job summary

Polaris Inc. in Plymouth, MN is seeking an Owner Experience Process Lead to identify, investigate, and resolve complex owner issues, coordinating with multiple teams to address immediate concerns and reduce recurring friction.

You will analyze data, lead cross-functional improvements, and develop corrective actions that scale across the organization, while keeping stakeholders informed and focused on improving the owner experience.

Qualifications

• Experience leading process improvement initiatives.
• Ability to identify root causes and implement sustainable corrective actions.
• Strong systems-thinking skills with the ability to connect individual customer issues to broader organizational processes.
• Strong communication and facilitation skills, including the ability to simplify complex information and build understanding across organizational levels.
• Demonstrated ability to influence and drive accountability across multiple business functions without direct authority.

Responsibilities

• Monitor escalated owner cases and workflows to identify delays, bottlenecks, recurring issues, and process failure points.
• Independently investigate complex owner issues using data, business processes, and stakeholder input to determine root causes.
• Drive issue resolution by engaging appropriate business partners, coordinating work across functions, and maintaining accountability through completion.
• Develop corrective action plans that address immediate owner concerns and underlying process deficiencies.
• Analyze owner contacts, escalation trends, and operational data to identify systemic improvement opportunities.
• Lead cross-functional process improvement initiatives that reduce owner friction and improve organizational efficiency.
• Recommend enhancements to policies, systems, and workflows based on emerging trends and business insights.
• Partner with business leaders to prioritize improvement opportunities, build alignment, and implement sustainable changes.
• Escalate risks, barriers, and unresolved issues as necessary to support timely owner outcomes.
• Provide concise, timely updates to the Polaris Leadership Team, including relevant background, recommendations, and action items.
• Measure the effectiveness of implemented solutions and identify opportunities for additional improvement.
• Create and maintain processes, standard operating procedures, and knowledge resources that help reduce future escalations.

Skills

Process improvement

Cross-functional collaboration

Root cause analysis

Stakeholder management

Analytical thinking

Job description

Plymouth, MN, USA

Full time

R31034

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

The Owner Experience Process Lead identifies, investigates, and resolves complex owner issues and process breakdowns that affect the customer experience. Serving as a central coordinator, you connect the appropriate teams, systems, and business partners to address immediate concerns and determine why issues occur. Through root cause analysis, operational data, and stakeholder input, this role develops sustainable improvements that reduce recurring issues and owner friction. You will have the opportunity to influence cross-functional processes and improve the owner experience at scale. Successful candidates are naturally curious, action-oriented problem solvers who refuse to accept unresolved issues or inefficient processes. They thrive in ambiguous situations, challenge the status quo, and are motivated by creating meaningful operational improvements that enhance the owner experience at scale

Key Responsibilities

• Monitor escalated owner cases and operational workflows to identify delays, bottlenecks, recurring issues, and process failure points.
• Independently investigate complex owner issues using data, business processes, and stakeholder input to determine root causes.
• Drive issue resolution by engaging appropriate business partners, coordinating work across functions, and maintaining accountability through completion.
• Develop corrective action plans that address immediate owner concerns and underlying process deficiencies.
• Analyze owner contacts, escalation trends, and operational data to identify systemic improvement opportunities.
• Lead cross-functional process improvement initiatives that reduce owner friction and improve organizational efficiency.
• Recommend enhancements to policies, systems, and workflows based on emerging trends and business insights.
• Partner with business leaders to prioritize improvement opportunities, build alignment, and implement sustainable changes.
• Escalate risks, barriers, and unresolved issues as necessary to support timely owner outcomes.
• Provide concise, timely updates to the Polaris Leadership Team, including relevant background, recommendations, and action items.
• Measure the effectiveness of implemented solutions and identify opportunities for additional improvement.
• Create and maintain processes, standard operating procedures, and knowledge resources that help reduce future escalations.

Desired Competencies

• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.
• Collaboration: You work effectively with others across functions and levels, contributing to shared goals while respecting different perspectives.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.

Qualifications

• Experience leading process improvement initiatives, operational excellence projects, or continuous improvement efforts.
• Demonstrated ability to identify root causes and implement sustainable corrective actions.
• Strong systems-thinking skills with the ability to connect individual customer issues to broader organizational processes.
• Strong communication and facilitation skills, including the ability to simplify complex information and build understanding across organizational levels.
• Demonstrated ability to influence and drive accountability across multiple business functions without direct authority.
• Ability to work effectively in ambiguous situations and navigate complex organizational environments.
• Proactive, curious approach to identifying unresolved issues and improving existing processes.
• This position is not eligible for sponsorship.

#LI-BM1

The starting pay range for Minnesota is $73,000 to $96,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side-by-side off-road vehicles; Sportsman® all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot® moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com (https://www.polaris.com/en-us/)

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail] . To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) .

At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at

http://www.polaris.com/careers