Own-It Auto Wash & Guest Experience Associate

Whistle Express Car Wash; Town of Moriah (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Whistle Express Car Wash is seeking an Associate to be on the lot, in the tunnel, and at the vacuum station, guiding guests through the wash experience and keeping the site running smoothly. The role is hands-on, fast-moving, with a strong team vibe and visible daily results.

You’ll start by learning our processes through a 60-day structured certification program. This entry-level position emphasizes ownership, energy, and reliable, physical work outdoors in varying weather conditions.

Qualifications

• No experience required. A 60-day structured certification program sets you up from day one.

Responsibilities

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.
• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.
• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

Job description

Whistle Express Car Wash is seeking an Associate to be on the lot, in the tunnel, and at the vacuum station, guiding guests through the wash experience and keeping the site running smoothly. The role is hands-on, fast-moving, with a strong team vibe and visible daily results.

You’ll start by learning our processes through a 60-day structured certification program. This entry-level position emphasizes ownership, energy, and reliable, physical work outdoors in varying weather conditions.