Overnight Veterinary Receptionist & Care Coordinator

Petvet-Care-Centers; Olympia (WA); On-site; USD 15,153 - 19,286; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app + 24/7 EAP

Job summary

PetVet Care Centers’ Olympia Pet Emergency in Olympia, Washington is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our high‑performing team. This role supports the hospital with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

The fast-paced setting requires professional care for patients and clients during emergencies.

Qualifications

• 3 years or more experience in high volume customer service
• Excellent customer service skills, providing courteous and prompt assistance

Responsibilities

• Provides excellent customer service in person, over the phone, and during high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

PetVet Care Centers’ Olympia Pet Emergency in Olympia, Washington is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our high‑performing team. This role supports the hospital with administrative and customer service tasks, aligning with roles like Veterinary Receptionist or Client Care Specialist.

The fast-paced setting requires professional care for patients and clients during emergencies.