Overnight Veterinary Care Coordinator

PetVet Care Centers; Olympia (WA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,育

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — relief fund

Local hospital culture backed by NP

Job summary

PetVet Care Centers' Olympia Pet Emergency in Olympia, Washington is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team. As a Care Coordinator you will provide front-desk support, manage lobby flow, schedule appointments, assist with basic medical questions, and enter data in our practice software.

This role requires 18+ years, a high school diploma, and strong customer service experience in high-volume settings; evening hours Wednesday to Saturday 6PM–4AM.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• 3 years or more experience in high volume customer service
• Excellent customer service skills, providing courteous and prompt assistance

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

Skills

Customer service

High-volume work

Communication skills

Multitasking

Education

HS diploma or GED

Job description

PetVet Care Centers' Olympia Pet Emergency in Olympia, Washington is seeking an Overnight Veterinary Receptionist (Care Coordinator) to join our team. As a Care Coordinator you will provide front-desk support, manage lobby flow, schedule appointments, assist with basic medical questions, and enter data in our practice software.

This role requires 18+ years, a high school diploma, and strong customer service experience in high-volume settings; evening hours Wednesday to Saturday 6PM–4AM.