Overnight Veterinary Receptionist

BluePearl Vet, LLC; Brentwood (CA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Trupanion pet insurance

Discounts for pet treatments, and food

Continuing education allowance

BluePearl University training

Job summary

BluePearl Pet Hospital in Brentwood, TN is hiring for Overnight Veterinary Receptionists. You will be the first associate clients meet, greeting them with warmth and professionalism during emotional moments, and ensuring accurate information about pet preparation for appointments.

Shifts are 5pm–5am on Sunday, Monday and Wednesday. Pay ranges from $17.00 to $26.00 per hour, starting point dependent on experience and advancement through our leveling system.

Qualifications

• Excellent customer service and compassionate communication.
• Ability to speak clearly, slowly and calmly with clients.

Responsibilities

• Greet clients and acknowledge them warmly as they enter the hospital.
• Provide emotional support and resources to grieving clients when needed.
• Serve as liaison between clients and service teams during pet care.
• Confirm and communicate appointment details to clients in advance.
• Assist in connecting clients with appropriate team members for non-patient calls.

Job description

BluePearl Pet Hospital in Brentwood, TNis hiring for Overnight Veterinary Receptionists!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shift:

5pm-5a, Sunday, Monday and Wednesday

Pay:

$17.00 - $26.00 / hour

This pay band is a starting point and is dependent on experience and advancement through leveling system.

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eyecontactand an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assessimmediatelyupon arrival each client’s rare need, as well as the pet’s general condition.
• You willdeterminewhether an emergency arrival is a “stat” versus“standard” emergency.
• You will respond to non-patient calls or visitors and connect them to theappropriate teammember.
• Youare responsible forconfirming all appointments inadvanceensuring clients receiveaccurateinformation about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of petremainsby ensuring a complete,accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offerTrupanionpet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you togrowwith us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. Asa member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order totransform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how tomaintaina healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer.Applicants mustpossessunrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you needassistanceoran accommodationduring the application process because of a disability, it is available upon request. The company is pleased to provide suchassistance, and no applicant will be penalizedas a result ofsuch a request. We are an Equal Opportunity Employer and a Drug Free Workplace.