Overnight Valet Ticket Issuer - Traffic & Guest Service

Seminole Exchange; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Hard Rock Hotel and Casino Atlantic City in Atlantic City, NJ, seeks a Valet Ticket Issuer for overnight shifts. You will manage traffic flow, issue proper tickets, and greet guests with attentive service.

The role requires lifting up to 50 lbs and reliable, courteous communication. Responsibilities include distributing tickets, guiding guests, documenting vehicle details, and coordinating with bell staff to ensure smooth parking operations.

Qualifications

• Attention to detail and awareness of surroundings.
• Polite and effective communication with guests.
• Able to write legibly on tickets.
• Can work quickly in a high-paced environment.
• Reacts well under pressure and takes responsibility.
• Can stand, walk, and hustle for long periods.
• Can frequently lift and/or move up to 50 lbs.
• Ability to visually identify vehicle depth, speed, and movement in daylight and dark.

Responsibilities

• Identify and distribute the proper ticket to the appropriate type of guest (transient, hotel, VIP, etc.).
• Provide a friendly and courteous welcome to the guest by asking and using their name frequently.
• Inform the guest of the charge for valet and where/how to retrieve their vehicle.
• Properly place the ticket (with guest’s name) inside the vehicle for identification and parking purposes.
• Inform bellman/luggage attendant when assistance is needed for a hotel guest and their luggage.
• Properly secure vehicle keys.
• Effectively control the porte at all times via controlling proper traffic flow, ensuring vehicles are parked in a timely manner, the porte remaining as clear as possible, etc.
• Charge vehicles properly for tickets.
• Effectively identify and notate visible damage on vehicles.
• Assist with staging and clearing vehicle lanes in porte one lane at a time when needed.
• Assist management in closing and reopening porte when necessary.

Skills

Attention to detail

Guest service

Communication

Ticketing

Stamina

Lifting 50 lbs

Job description

Hard Rock Hotel and Casino Atlantic City in Atlantic City, NJ, seeks a Valet Ticket Issuer for overnight shifts. You will manage traffic flow, issue proper tickets, and greet guests with attentive service.

The role requires lifting up to 50 lbs and reliable, courteous communication. Responsibilities include distributing tickets, guiding guests, documenting vehicle details, and coordinating with bell staff to ensure smooth parking operations.