Overnight Valet Parking Attendant - Carillon Hotel and Spa

Reimagined Parking; Miami Beach (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Health Plans

Life and Disability Insurance

401(k) Plan

Employee Assistance Program

Parental and Caregiver Leave

Job summary

Reimagined Parking is seeking an Overnight Valet Parking Attendant for Carillon Hotel and Spa on Collins Ave, 11pm–7am, to deliver safe, courteous guest service while handling valet operations.

Responsibilities include retrieving keys, parking and retrieving guest vehicles, issuing tickets, collecting fees, directing traffic, and reporting incidents to leadership, while maintaining a professional brand presence.

Qualifications

• Eligible to work in the United States and meet age requirement.
• Valid driver's license with clean driving record.
• Ability to operate manual transmission vehicles.
• Excellent customer service and clear communication.
• Ability to interact professionally with guests.
• Acceptable driving record and MVR.
• Ability to learn quickly and work in fast-paced settings.
• Ability to maneuver vehicles safely and coordinate with team.
• Previous valet experience preferred.

Responsibilities

• Retrieve keys and vehicles, issue tickets, and log customer information.
• Build rapport with guests, address inquiries, and provide directions.
• Open doors, assist with unloading, and act as brand ambassador.
• Direct traffic, barricade areas, park cars, inspect for damage, report incidents.
• Request and collect applicable fees; reconcile end-of-shift revenue.
• Meet guests on arrival; assist with loading bags as needed.
• Retrieve keys, issue tickets, or enter information using devices.
• Park vehicles in appropriate spaces and ensure safe operation.
• Record vehicle details and locations accurately.
• Provide courteous service and professional communication at all times.

Skills

18+ years old

Valid driver’s license

Manual transmission

Customer service

Guest communication

MVR/Driving record

Quick learning

Vehicle operation

Valet experience preferred

Job description

Position: Overnight Valet Parking Attendant

Location: Carillon Hotel and Spa (6801 Collins Ave)

Pay: $15/hour plus tips

Schedule: Overnight shifts (11pm to 7am)

The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device
• Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
• Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary
• Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
• Direct traffic, position barricades, and arrange for towing service when necessary
• Immediately report any incidents or claims to Operations Manager or Shift Lead
• Request and collect relevant fees for use of service
• Assist in reconciling end of shift revenue against the ticket distribution, when necessary
• Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

• At least 18 years of age
• Valid driver’s license
• Ability to operate manual transmission vehicles (stick shift)
• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Acceptable driving record and motor vehicle report (MVR)
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
• Previous valet experience preferred

Benefits

(Full Time Only)

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.