Overnight Team Member

Planet Fitness - United FP Management, LLC; Lima (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant and energetic team where your passion for fitness and customer service can shine! As an Overnight Team Member, you'll play a crucial role in creating a welcoming atmosphere for members and guests alike. This position offers the chance to engage with a diverse community, ensuring everyone feels valued and supported. You will be responsible for various front desk activities, from check-ins to tours, all while maintaining the club's cleanliness and professionalism. With a strong focus on personal development and growth, this role is perfect for those looking to advance their careers in a supportive environment. Embrace the opportunity to make a difference every day!

Benefits

Free black card membership

Access to company Audible account

Mentorship

Opportunities for advancement

Ongoing leadership training

Get paid to read books

Full-time employee health insurance

Free staff lunch each month

Personal Finance class

Qualifications

• Customer service background preferred with strong listening and problem-solving skills.
• Must be 18 years or older and have a high school diploma or GED.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.
• Close shifts and create bank deposits.

Skills

Customer service skills

Basic computer proficiency

Problem-solving

Empathy

Positive attitude

Education

High School diploma/GED equivalent

Job description

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to members' accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for the next day.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Team Member Benefits

• Free black card membership
• Access to company Audible account
• Mentorship
• Opportunities for advancement
• Ongoing leadership training
• Get paid to read books
• Full-time employee health insurance
• Free staff lunch each month
• Personal Finance class

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Ability to work 3rd shift (overnights).
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.