Overnight Team Member

Planet Fitness - OH Christie Group; Findlay (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Member to enhance the member experience through exceptional customer service. This role involves engaging with members and guests, managing front desk operations, and ensuring a welcoming environment. If you thrive in a fun and energetic atmosphere and are passionate about fitness and personal development, this is an exciting opportunity for you. Join a company recognized for its commitment to employee growth and a positive culture, where your contributions will make a significant impact on the community's health journey.

Benefits

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Customer service background preferred; must be 18 years or older.
• Basic computer skills and a passion for fitness are essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including check-ins and tours.
• Maintain cleanliness and respond to member inquiries.

Skills

Customer service skills

Basic computer proficiency

Problem-solving

Listening skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We are the winner of the 2019 nationally recognized people first award for Planet Fitness! We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Leadership Mission Statement:

"Empowering our servant hearts to transform Lives"

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner, check members in, new member sign-ups, take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.