Overnight Supervisor -

Pacific Quest; Hilo (HI); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Healthcare including preventative care

Paid time off accrual and holidays

401k plan

Ongoing staff training

Prodeals and discounts

Job summary

Pacific Quest on Hawaii Island seeks an Overnight Supervisor to lead Overnight Program Guides, supervise scheduling, and ensure a safe overnight environment for residents. You will act as the liaison to the daytime Program Management Team and oversee training, performance reviews, and staffing coordination.

Responsibilities include managing overtime within budget, coordinating hiring with HR, and supporting crisis prevention and resident care during night hours.

Qualifications

• Must maintain CPI-Non-Violent Crisis Intervention certification.
• CPR/First Aid certification from classroom training is required; Wilderness certifications acceptable.
• Must pass prehire and ongoing background and fingerprint checks, and drug screening.
• Annual physical and TB clearance required.
• Experience supervising residents in crisis and crisis prevention.
• Basic computer skills with Google Documents, Gmail, and EMR software.

Responsibilities

• Direct supervision of Overnight Program Guides, scheduling and training.
• Liaise between Overnight Team and daytime Program Management.
• Oversee nightly operations, safety checks, and medication self-administration monitoring.
• Lead hiring processes, onboarding, coaching, and performance reviews.
• Plan weekly staff schedules and manage overtime within budget.
• Cover overnight shifts as needed and coordinate with HR on staffing needs.

Skills

Valid driver's license

CPI-Non-Violent Crisis Intervention

CPR/First Aid certification

Wilderness First Aid/Responder

Supervision experience

Crisis prevention

Basic computer skills (Google Docs, EM

Confidentiality & professional conduct

21+ years old

Job description

Join Pacific Quest and make a difference!

Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

• Be part of a mission-driven team committed to fostering health, connection, and resilience
• Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
• Enjoy competitive pay, great benefits

The Overnight Supervisor provides direct supervision, leadership, and scheduling oversight for Overnight Program Guides while ensuring a safe, supportive environment for residents during overnight hours. They serve as a key liaison between the Overnight Team and the broader Program Department.

Essential Duties and Responsibilities

• Direct supervision of Overnight Program Guides including management, scheduling, performance observation, facilitation of scheduled employee reviews, and ongoing training. This will require presence at multiple programming locations as program needs dictate.
• Conduct new Overnight Program Guide orientation and training setup.
• Manage and delegate tasks for Overnight Team Members.
• Act as liaison to the daytime Program Management Team.
• Communicate concerns and solutions to the Program Management Team regarding anything related to overnight care of our residents and/or issue with Overnight Guides.
• Oversee nightly downloads when possible.
• Oversee overnight implementation of relevant enhanced supervision measures.
• Maintain inventory of resources.
• Work closely with Program Director and Team Managers regarding hiring needs, Human Resources requests, and Overnight Guide training and involvement with the Program Department.
• Oversee and conduct routine safety checks throughout facilities.
• Drive Company vehicles possibly as needed.
• Work overnight shifts as assigned or as needed to cover overnight hours due to staffing needs.
• Monitor resident medication self-administration when needed with proper documentation.
• Assist in Transportation of resident arrivals and departures as needed.
• Support Program Team implementation of collaborative practices to support resident needs.
• Develops, maintains and adjusts the weekly staff schedule to ensure appropriate coverage, compliance with staffing rations, and alignment with program needs, including coordinator shift changes and responding to last-minute staffing gaps.
• Approve employee timecards and manage time-off requests in alignment with program needs; monitor and manage overtime (OT), ensuring appropriate coverage while maintaining budgetary awareness.
• Conduct regular performance reviews, provide ongoing coaching, and support staff development.
• Address performance concerns through appropriate disciplinary actions, documentation and follow-up reviews in collaboration with Program Leadership and Human Resources.
• Participate in the recruitment and hiring process for Overnight Guides, including interviewing and onboarding support.

Additional Duties

• Plan and Facilitate monthly overnight meetings (at minimum) with assistance from Program Director and Managers.
• Additional daytime meetings or training may require participation.
• Assist set-up of emergency watches and protocols.

Competencies

• Completes tasks accurately and on time.
• Follows policies, procedures and instructions.
• Treats others with respect and consideration.
• Maintains well organized systems, confidentiality, and professional boundaries.
• Ability to pass wellness test and monitor resident medication self-administration.
• Identifies and resolves problems in a timely manner.
• Takes initiative; anticipates program needs whenever possible.
• Organized and attentive to detail.
• Good listening skills; gets clarification when needed.
• Open to giving and receiving feedback.
• Able to work with a team of professionals and the ability to work independently.
• Requires ability to be a team player, to form mutually respectful relationships with staff and residents, to grow professionally in meeting the challenges of this position.

Skills and Qualifications

• Valid driver’s license and clean driving record. preferred
• Must maintain CPI-Non-Violent Crisis Intervention certification (provided by PacificQuest).
• Must provide and maintain current CPR/First Aid certification. CPR certifications must be from a classroom training. Wilderness First Aid & Wilderness First Responder are acceptable.
• Must demonstrate alignment with Pacific Quest Core Values: (1) Professionalism; (2)Health; (3)Connection; (4) Resilience
• Must pass prehire and ongoing background and fingerprint checks, and drug screening.
• Annual physical and TB clearance required.
• Experience in supervision and able to work with residents in crisis.
• Experience with crisis prevention.
• Basic computer skills including Google Documents, Gmail, and EMR software.
• Understands and maintains all Pacific Quest policies including confidentiality, proper notification, and professional communication.
• Must be at least 21 years old to meet Company auto insurance requirements.

Work Schedule

• Standard work schedule 4:00pm to 12am or 5pm to 1am. Flexibility may be required to support operational needs.
• Work overnight shifts as needed to support operational needs and/or crisis situations.
• Some overtime hours may be required depending on program and staffing needs.

Physical Demands

• With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include frequent lifting and/or moving up to 50 pounds. The Overnight Supervisor may be on their feet for various amounts of time during the course of their 10-12 hour shift. Emergencies may require sprinting and energy intensive movements to ensure resident safety.

$25 - $30 an hour

Benefits

• Pay range for this hourly position $25-$30. Starting wage commensurate with experience and qualifications.
• Healthcare including preventative health and wellness; optional prescription, dental and vision benefits
• Paid time off accrual and holiday pay
• Paid parental leave
• 401k plan
• Ongoing staff training
• Prodeals and discounts

Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at [e-mail].