Program Guide-Full Time

Pacific Quest; Hilo (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive pay

Comprehensive healthcare

Paid time off

Job summary

A premier healthcare provider located in Hilo, Hawaii is seeking a Program Guide to supervise residents and implement therapeutic plans. This role requires a team player with a relevant degree or experience, CPR certification, and a passion for fostering health and connection. The position is physically demanding and involves direct interaction with adolescents and young adults, with a focus on creating a supportive environment.

Qualifications

• Ability to maintain physical alertness over work hours.
• Must provide current CPR/First Aid certification.
• Demonstrate alignment with Pacific Quest Core Values.

Responsibilities

• Uphold safety, supervision, and monitoring of residents.
• Learn and articulate the program curriculum.
• Maintain confidentiality and appropriate boundaries.

Skills

Team player

Physical alertness

Communication skills

Education

Bachelor’s degree in Psychology, Sociology, or related field

Current CPR/First Aid certification

Job description

Join Pacific Quest and make a difference!

Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

• Be part of a mission-driven team committed to fostering health, connection, and resilience
• Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
• Enjoy competitive pay, great benefits

Who We Are:

Pacific Quest is a behavioral health program for adolescents and young adults, located on the East side of the Big Island of Hawaii.

Our Mission:

Pacific Quest cultivates change within our residents, families, and our community.

Primary Purpose:

Program Guide positions are responsible for the direct supervision, safety, health, and wellbeing of the residents while implementing the program curriculum and facilitating therapeutic weekly treatment plans. The Program Guide role’s primary purpose is to learn the program and the necessary hard and soft skills while providing support to other members of the Program Guide team and following the direction of the Program Manager and Team Managers.

Essential Duties & Responsibilities

• Uphold safety, supervision, and monitoring of residents in accordance with Program Policy
• Learn and articulate the Pacific Quest mission, guiding principles, and curriculum.
• Effectively communicate with residents in a group setting and direct resident groups toward common goals; demonstrate flexibility with placement, program, location, and resident supervision assignments; observe and identify the needs of individual residents and the group to create a physically and emotionally safe and supportive environment
• Role model program expectations at all times, which includes upholding our diet and wellness standards while at work
• Build and maintain rapport with residents while holding boundaries that further therapeutic outcomes
• Maintain client confidentiality
• Keep appropriate boundaries related to self-disclosure, avoid teaching or speaking about controversial beliefs while at work including but not limited to political, religious, medication, diet, or lifestyle choices
• Maintain professional appearance and attitude in accordance with Program Policy
• Participate in professional development through mandatory and voluntary monthly in-service training
• Able to cover for medication passes as needed, once trained
• Complete documentation of resident observations and incidents in a timely and thorough manner

Apprentice Guide

• Gain knowledge and experience of Pacific Quest's curriculum and operating procedures
• Share responsibility for facilitation of group activities

Journey Guide

• Assist with facilitation of group and individual activities, therapeutic and curriculum based groups, and mentor resident led groups
• Ensure daily safety procedures are completed in a timely and thorough manner
• Mentor apprentice guides

Lead Guide

• Hold the schedule for the shift and ensure completion of daily tasks and procedures per policies and instructions from leadership
• Collaborate with clinicians and program management to ensure completion of therapeutic objectives
• Delegate appropriate tasks to guide team members
• Coordinate special program functions such as outings, family program, and rites of passage
• Able to cover for medication passes as needed
• Special Projects as assigned

Required Competencies, Skills & Qualifications

• Ability to be a team player and form mutually respectful relationships with all employees
• Ability to maintain physical alertness and activity over the course of designated work hours in a safe manner
• Must provide and maintain current CPR/First Aid certification. CPR certifications must be from in-person training. Wilderness First Aid & Wilderness First Responder are acceptable for CPR if the card specifies that CPR was included.
• Maintain a current NVCI (Non-Violent Crisis Intervention Training) certification provided by Pacific Quest
• Treat all residents, families, and coworkers with dignity and respect
• Prehire and ongoing background and fingerprint checks; drug screen clearance
• Maintain current physical and TB clearance
• Demonstrate alignment with Pacific Quest Core Values: (1) Professionalism; (2) Health; (3) Connection; (4) Resilience

Desired Skills & Qualifications

• Bachelor’s degree specifically in Psychology, Sociology, Social Work, Outdoor Education/Leadership or a minimum of two years relevant experience
• Experience is preferred in education, outdoor recreation, health and wellness, 12-step recovery, gardening, and/or experience in therapeutic settings such as residential treatment centers, programs serving at-risk populations and/or rehabilitation centers.
• Valid driver’s license with a clean record
• Minimum preferred age is 21 in order to meet Company auto insurance requirements

18 - 22 an hour

Compensation

• Starting wage is dependent on experience and qualifications; overtime pay for hours worked over 40 per work week.
• Comprehensive healthcare options
• Paid time off accrual and holiday pay
• 401(k) plan
• Prodeals & discounts

Schedule

Work week schedules and various shifts are available and will be determined based on operational needs.

Typical Guide shifts are as follows:

Typically full-time, 4 days a week (Sunday‑Wednesday/ Wednesday‑Saturday) and flexible as needed. Shifts are 10‑12 hours and are to be determined based on operational needs. Overtime may be required until relief staff is on‑site, or if extra staffing is needed.

Physical Demands

The role of a Program Guide is physically demanding, please communicate in writing any accommodations you may need related to the following parameters: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, climbing stairs, walking up inclines and on uneven terrain may be required for long periods of time. Additional physical requirements may include lifting and or moving up to 50 pounds. Program Guides are on their feet for long amounts of time during the course of their 10‑12 hour shift. Emergencies may require sprinting and energy intensive movements to ensure resident safety.

Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at [e-mail].